Summary of the role’s main purpose
• To take responsibility for the scoping, planning and delivery of the Sainsbury’s Brand Match:
o Manages programme to an acceptable level of risk (balancing scope, time, cost and quality)
o Oversees all elements of scoping to ensure all business requirements are captured
o Works closely with all parties to manage the estimation efforts before work is started and turns those into achievable project plans
o Mobilises and manages teams to execute against project plans to deliver SPP & associated marketing plans
• Ensure that post-launch, BAU processes are set up and running smoothly and efficiently
Principle accountabilities
• Responsible for the delivery of the programme to meet the agreed business requirements within time, cost and quality constraints, in accordance with the agreed standards & methods
• Working with the key stakeholders to deliver:
o Marketing - integrated customer comms plan, running through the line
o IT – internal systems development required by SSL IT and supporting SSL IT relationship with LMG, Catalina and Brand View re. external developments and builds
o Customer – Process for dealing with customer queries and issues, in store, online and via call centre
o Retail – agree process at checkout and resolve any labour issues with productivity
o Trading – develop and agree Price & Promotions team process for price adjustments and longer term resourcing
o Legal – work to draft and agree contract addendums for Brand View, LMG and Catalina
o Profit protection – work jointly to develop a solution to assess and manage potential fraud risk
o Wider business - engage stakeholders throughout business to ensure they are aware of and fully supporting SPP
• Managing key external partners including Catalina, Brand View and LMG to ensure delivery of solutions on time and to agreed standard
• Work with SSL Legal team to ensure that necessary contracts are agreed and in place in good time
• Ensure that a robust business strategy/business case is developed in conjunction with the business and that the right level of business support and signoff is obtained.
• Work with key stakeholders to build and manage customer comms plan for launch of SPP
• Responsible for Project Management:
o Design and implement a programme governance framework which, in turn, deliver the benefits and outcomes needed to meet the deadlines and requirements for the SPP
o Develop a work breakdown structure (WBS) for the project and achievable plans to deliver the products defined in the WBS and that these are validated by all key stakeholders
o Champion and drive further best practice governance and methods providing feedback to all internal and external stakeholders involved
o Establish a culture of risk awareness and activity manage risks and issues
o Ensure robust financial management of the project in accordance with policies
• Develops highly effective relationships with colleagues at all levels in the organisation to deliver the optimal solution, escalating to the Project Sponsor where necessary (providing evaluated recommendations) to ensure the programme is completed to time, cost and quality
• Ensures key stakeholders remain appropriately informed of the programme’s progress.
• Responsible for managing, developing and appraising the project team, ensuring teams are highly motivated & focused on delivery (including co-operation/co-ordination cross-teams on other related projects)
• Responsible for quality assuring the programme against the agreed quality assurance standards:
o Regularly reviews the progress of programmes to ensure effective management to the change of requirements, milestones, risks, etc to improve the efficiency of resources
o Ensure that BAU processes and required resource are in place and SPP is running smoothly before end of secondment
o Contributes to post implementation reviews and contributes back to the wider knowledge base of expertise
Measures of success
• Programme is delivered on time, at agreed cost and quality
• Key stakeholders confirm delivery to expectations
• Third party contract commitments met without issues
• Customer comms plan delivered successfully, supporting key campaign objectives
Resources available to the Job-Holder
• All resources assigned to the programme, e.g. Architects, Business Analysts, PMs, Price & Promotions analysts external resource and funding
Level of decision-making authority
• Decisions as necessary to ensure successful delivery of the programme
• Sign-off of programme/project plans and deliverables
• Recommendation to Senior Management on customer journey, systems, business readiness and communication plans
Essential skills, knowledge and experience:
• Track record of successfully managing large or complex programmes/ projects through the full lifecycle with an ability to manage multiple stakeholders with varying objectives
• Understanding of business processes, structures and stakeholders involved in delivery of SPP
• Ability to challenge/influence business strategy/business case/requirements
• Ability to engage and bring on board key stakeholders from across the business
• Recognises the importance of the customer through creating opportunities to talk to customers on a wide scale and supporting/enabling decisions to be made based on customer feedback, insights and trends
• Proactively reflects and challenges when results aren't being achieved and addresses areas requiring resolution. Coaches others to recognise barriers to success and enables others to manage these issues
• Enables team to work collaboratively with a range of people/external organisations to support the wider business agenda
• Energises and leads the team through enabling them to see how their work impacts the business results and ensuring they remain informed on relevant SPP updates
• Coaches others to translate complex issues clearly to highlight relevance to individual stakeholders
