<p><strong>Division/Dept.</strong></p> <p>Central Operations&nbsp;</p> <p><strong>Location</strong></p> <p>Habitat Digital Showroom&nbsp;</p> <p><strong>Reporting to</strong></p> <p>Habitat Showroom Operations Manager&nbsp;</p> <p><strong>In a nutshell</strong></p> <p>As a Deputy Showroom Manager you will support in managing the Habitat Digital Showroom team to deliver sales and cost targets, leading by example you will provide a video shopping experience for all customers. You will respond to, influence, and convert customer sales enquiries whilst delivering an outstanding level of customer service.</p> <p>You will work as part of a close-knit, dedicated team all working and winning together and have support on hand; but we’ll also trust you to use your own initiative. It’s about making a difference to everyone around you.</p> <p><strong>What you need to do</strong></p> <ul> <li>Be responsible for driving agreed retail and digital outcomes focused on Customers, Financial, Operational and Colleagues.&nbsp;</li> <li>Work with the Showroom Operations Manager to create, develop and implement the new digital showroom concept, encompassing seasonal refreshes and layouts throughout the year.</li> <li>Leading and role modelling through the valued behaviours, building trust to accelerate cultural transformation and supporting an inclusive culture within the digital showroom.</li> <li>Leading and deliver great service and service leadership to ensure the showroom colleagues deliver a first-class digital customer experience through the Go-Instore service, measured through CSAT and KPI available reporting.</li> <li>Drive the conversion of digital contact into profitable sales, within controllable costs targets.</li> <li>Ensure the showrooms operate within company policies and procedures, meeting all legal requirements including Health & Safety, Financial Services, mitigating any relevant risk.</li> <li>Support key strategic initiatives that will deliver business improvements or requirements across the&nbsp;digital showroom operation.</li> <li>Strong communication skills with customers and colleagues ensuring you value and understand their viewpoint and react accordingly.</li> <li>Receive and share information and feedback from customers in a positive and timely manner to improve experiences on video calls and online.</li> <li>Keep up with and have an interest in seasonal trends and brand activity</li> </ul> <p>&nbsp;</p> <p><strong>What you need to know and show</strong></p> <p>A collaborative and engaging leadership style, with a thorough understanding of the business</p> <p>performance measures and strong commercial acumen - able to effectively communicate</p> <p>expectations and maximise the performance of direct reports within the digital showroom.</p> <p><br/>A self-directed subject matter expert on all aspects of Habitat retail operational processes, policies</p> <p>and standards, with the ability and confidence to make day to day operational decisions, at pace,</p> <p>that ensure the smooth running of the operational business.</p> <p><strong>What decisions I can make including budget</strong></p> <p>Delivering annual sales budget</p> <p>Support of the operational plan to meet objectives and targets</p> <p>Prioritisation of workload and activity</p> <p>All people management decisions for the team in line with policy</p> <p>Performance management of colleagues within the team</p> <p><strong>Directly or indirectly managers</strong></p> <p>The role has direct line management responsibility for the digital showroom colleagues.&nbsp;</p> <p><strong>Support we will provide</strong></p> <ul> <li>Provide details of any training or qualifications the company will support the colleague with including apprenticeships where applicable</li> <li>Access to personal development tools e.g. Bitesize talks, online self-development tools, internal mentoring etc.</li> <li>Any other specific training provided for the role should be documented</li> </ul>