Senior Campaign Delivery Executive
Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre and Home, London, EC1N 2HT
Contract type: Permanent
Business area: Nectar 360 Ltd
Closing date: 20 March 2025
Requisition ID: 294667
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does and drives profitability. It’s where you can take risks, learn from them and be recognised.
The Senior Campaign Delivery Executive role is responsible for the management of Nectar marketing campaigns to drive participation/transactions with partners and Nectar programme engagement. Working in a small team reporting to the Senior Campaign Delivery Manager, with four other campaign delivery executives.
Responsibilities:
- Manage the end-to-end delivery of Nectar campaigns and promotions. Responsible for the day-to-day tasks and management of individual offers through to tactical campaigns. Ensure all SLAs and deadlines are met and campaigns are delivered efficiently and compliant with data governance and company guidelines.
- Organise and traffic Nectar campaigns from the Planning teams and Partner Account Management team into channel delivery teams using a clear stage-by-stage process and project management tools.
- Non-client facing you will work inter-departmentally kicking off work stream meetings to organise planning, scheduling, audience targeting, receive and distribute, briefing of data requirements, customer journeys, creative briefs, and stakeholder sign offs.
- Responsible for the set-up of some ad hoc awarding of Nectar points for campaigns trafficked through the Campaign Management team.
- Working on projects across Nectar360 owned channels such as email, research, the Nectar app offer stream, app notifications, Paid Media/Display Ads and nectar.co.uk, amongst others.
- Take a lead on process improvement projects as well as supporting the team in identifying where improvements could be made in Campaign Management team process and implementing any improvements by documenting and communicating processes to ensure clear understanding and impact of best practice.
- Support the Campaign Delivery Managers with training of Campaign Delivery Executives and any new starters within the team, as well as updating relevant documentation.
- Working with stakeholders on upcoming CRM projects, Nectar customer lifecycle work streams, multi-channel event promos (e.g. Black Friday and Christmas) for partners and/or Loyalty programme level by managing from end-to-end by bringing together the relevant stakeholders to seamlessly execute.
- Lead the Campaign Planning Forum (CPF) meeting alongside other Campaign Management leads, by reviewing upcoming One Briefs, assigning time slots, co-ordinating the stakeholders in the meeting and responding on channel support post-meeting. This will also involve scheduling and assigning campaigns to Campaign Managers and ensuring air traffic control protocols are adhered to.
- Training key stakeholders to ensure they are in line with processes.
- Support the business in other areas as required including taking part in occasional store working to gain an understanding of the retail operation and support stores at the busiest times of the year.
Who you'll work with:
- Work as a partner champion for assigned partners to understand and support their short-medium-longer term goals and objectives, CRM projects as well as BAU campaign management.
- Collaborate and work closely with various teams including: Nectar360, Loyalty Marketing, Insights/Analytics, Partnerships, onshore and offshore Data teams, Digital Marketing and Product (nectar.com and the Nectar app).
Requirements:
- Experience in a campaign operational, project management, operational marketing role or similar.
- Proficiency in Microsoft Office applications and experience in using project delivery/Kanban tools and platforms
- Excellent written and verbal communication skills
- Excellent interpersonal & team working skills including a positive approach to problem solving and change.
- Experience in coordinating other team resource, enforcing deadlines, and being able to deal constructively with difficult conversations
- Willingness, confidence and ability to take initiative and adapt to changes in work streams.
- Ability to lead work streams and to manage many projects concurrently
- Ability to work well under pressure and produce desired results to strict deadlines
- Detail oriented and process driven
- Knowledge of the principles of email, app, social media marketing
- A desire to stay up to date with company and industry trends and development within the Loyalty space by reading relevant material, attending training courses and other industry events.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Please note, due to the volume of applications we receive, our roles may close early.
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 5% of salary (which may vary for Nectar360), depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
