Service Operations

No two (or even three, four, five) days are the same here in Sainsbury’s Service Operations. Here, we pull together every single strand of our expansive IT services, across our whole business. It’s a truly fascinating, 24/7 kind of place to be.

The licensing, the lifecycles, and the day to day support – here’s where it all adds up to the bigger picture. Seamless, superb IT services. Delivered by people who understand the importance of keeping the lights on for a multimillion-pound multi-channel retailer.

Take our Infrastructure Services teams. From networks, to servers, to desktops, laptops and mobile devices, to cloud platforms – and many more – they take care of the ‘roads and rails’ that keep Sainsbury’s running.

When it comes to planning, purchasing, deploying, building/staging and installing all systems to the Sainsbury’s store estate, that’s the job of our Installation Services colleagues. Meanwhile, Service Management takes care of the day to day delivery of our outsourced service providers, such as TCS. Whilst working with our Delivery teams and internal stakeholders, they ensure new products and technologies are fit for purpose and transition as seamlessly as possible into our everyday work. In short, this team goes a long way to ensure we have a stable IT service.

Closely aligned to the Digital Family products and services, Systems Support provides 2nd line application, as well as database support and development capability. And, consisting of everything from Service Desk, to Major Incident Management, Change, Risk, and Capacity Management, Service Support covers a number of the ITIL lifecycle functionalities.

To keep our IT capability right up there, we’re constantly innovating and collaborating. So if you embrace change at super speed, and love nothing more than immersing yourself in technology, you’ll thrive here.