Customer and Trading Manager

Burpham Store


Burpham Store



Contract Type



£25,000 to £38,000

Areas of business

Customer and Trading Manager

Job ID


Google Map of Clay LaneJacob'S Well Guildford GU4 7JU

Sainsbury's Supermarkets Ltd, Clay LaneJacob'S Well, Guildford, GU4 7JU

Managing in a Sainsbury’s store calls for brilliant role models who lead from the front. Always ready to influence, support and challenge, you’ll be focused on creating and managing a motivated and energised team who love what they do. You’ll coach colleagues to provide a brilliant service to our customers and together you’ll drive sales for your store. It’s about making a difference to everyone around you.

You’ll lead the Customer Experience team – planning schedules, managing performance and ensuring our customers have a great experience, whatever they’re coming to us for. Managing a team who could be serving customers on checkouts or in our petrol station, making sure the right advertising is on display or helping customers with their lottery tickets and collecting their online parcels. It’s all about delivering a seamless service that ‘wows’ our customers and encourages them to come back and shop with us.

You’ll be confident, self-driven, eager to learn, and keen to try new things – a brilliant planner with strong prioritisation skills and the flexibility to support different locations on an ad hoc basis.

Retail experience isn’t essential, but the right person is - an inspiring manager who works at pace, a responsive listener, a great communicator and keen to use new technology. Our values make us different - there’s no uniform, because we want you to be you, and there are lots of great benefits in helping us lead the way in retail, including:

• A discount card after 12 weeks for you and a second user that gives you 10% off your Sainsbury’s shopping, 10% off at Argos and 25% discount at Habitat
• Annual bonus scheme where you are rewarded on your individual contribution to our success
• Retirement savings plan where we match your contributions up to 7.5%
• Discounted shares in our Sainsbury’s Sharesave scheme
• Our cycle to work scheme gives you the opportunity to hire a brand new bike and cycling equipment
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more

This role has a salary range of £25,000 to £38,000 (plus a £4,500 premium for nightshift colleagues where applicable), depending on store size, team size and experience

Leading starts here – click apply to start your CTM recruitment journey. When completing our online application you will also complete a short test to demonstrate your relevant skills. Please upload a CV as it is important for us to see how you have got to this point in your career. After this you will be invited to a video or telephone interview with our specialized recruitment team. If successful you will attend an in store assessment where you will have the chance to demonstrate your skills and show how you would tackle the CTM role.

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