Partner Manager

Holborn Store Support Centre and Home

Location

Holborn Store Support Centre and Home

Hours

Full-time

Contract Type

Permanent

Salary

Competitive plus benefits

Areas of business

Nectar Loyalty

Job ID

210000F7

Google Map of 33 Holborn London EC1N 2HT

Sainsbury's Supermarkets Ltd, 33 Holborn, London, EC1N 2HT

Job Description

Are you passionate about customer loyalty? Are you an expert in developing long term client relationships? Do you have the gravitas, drive and expertise to inspire key business objectives? Do you want a role where you can really make your mark on an organisation and influence strategy? Do you want to work for the biggest loyalty programme in the UK? If so, this could be the perfect opportunity for you.

What do I need to do

As a Partner Manager, you’ll combine exceptional client relationship management skills with the ability to interpret and apply consumer insights to provide long-term strategic loyalty solutions to our partners.

Strategic Planning and Account Management:
  • Lead conversations in developing annual joint business plans with Partners
  • Lead the strategic direction and deliver key work streams identified as part of the joint business plans
  • Oversee delivery of multiple marketing campaigns and projects simultaneously, that deliver measurable commercial benefits to your partner, against joint business plan objectives
  • Effectively problem-solve; engaging with the right stakeholders to provide effective solutions
  • Interpret data insights to inform client solutions; ability to clearly deliver insights back to Partners
  • Work closely with the Insight Manager to ensure alignment, with clear and actionable insights available to consistently drive value from partnership
  • Position yourself as an expert in loyalty and use that knowledge to influence partners on key loyalty decisions
Commercial:
  • Financial accountability; own the production and management of multi-million pound annual budgets and quarterly forecasts for your partner organisations
  • Foresee and plan revenue impacts; identify opportunities and risks as part of the joint business plan and ensure your team are focused on this
  • Proactively identifying incremental revenue opportunities; business case new initiatives to sell in to partners
  • Commercial confidence; able to make business decisions independently, delivering on the joint business plan
  • Supporting Group Partner Director and Partner Director in partner contract renegotiations throughout the lifecycle of the partnership, to drive additional engagement and growth
Relationship and Team Management:
  • Own and develop all aspects of running of the account; managing all internal and external stakeholders
  • Being the first port of call for partners; coordinating internal and external communication
  • Lead monthly meetings and quarterly reviews with senior stakeholders
  • Confidently manage challenging conversations or unforeseen objections from partners
  • Build strong relationships with partner contacts and develop a good understanding of their business, strategies and objectives; to optimise engagement and revenue opportunities
  • Ability to network throughout the partner business and deal with stakeholders across multiple levels
  • Ability to effectively influence as required for the role, including within their team, other teams and externally
  • Line management responsibility for one fully-resourced Partner Executive
  • Mentor and manage junior members of the Partnerships team, or those within related areas, e.g. Campaign Management, Insights
What you need to know and show

  • A number of years’ experience in marketing, loyalty and customer relationship management
  • Ideally degree educated
  • Previously working within a client account role
  • Knowledge within consumer loyalty or retail
  • Experience executing CRM or data-driven marketing activities
  • Previous ownership of financial targets/experience of budgeting/ forecasting
  • Effective problem solving skills; results-oriented
  • Solid track record of engaging and managing key stakeholders both internally and externally
  • Strong project management abilities with attention to detail and the drive to make things happen
  • Line management experience
  • Excellent communication skills
  • Excellent interpersonal skills, with the ability to build positive relationships at all levels
  • Naturally interested in understanding customers, what they do and why they do it, and how we can influence that behaviour

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