Senior Client Manager

Holborn Store Support Centre


Holborn Store Support Centre



Contract Type



Competitive plus benefits

Areas of business

Nectar Loyalty

Job ID


Google Map of 33 Holborn London EC1N 2HT

Sainsbury's Supermarkets Ltd, 33 Holborn, London, EC1N 2HT

Job Description

At Nectar360, not only are we busy running and developing the best loyalty programme and getting to know our customers better than anyone else, we also engage with over 350 FMCG suppliers to Sainsbury’s, of which this role will play an important part.

You won’t find the typical stuffy corporate culture here, we pride ourselves on encouraging innovation, autonomy and future thinking. All the things that ensure we continue to be ahead of the curve in a competitive environment.
If you’re looking for an energetic environment where your talent can grow, we are actively recruiting for a Senior Client Manager to join us and work across our ecommerce team, ensuring all of our online offering is suitable for our small to mid-range clients, as well as owning a portfolio of our multi-national Impulse suppliers to Sainsbury’s.

You will:

• Confidently manage client relationships to achieve annual client revenue targets through our range of insights and marketing solutions.
• Work as a champion of ecommerce within the New Business team helping to embed best practice within online activation plans, cascade and upskill the wider team in the Sainsbury’s ecommerce strategy
• Develop a deep knowledge of the clients’ businesses both from a sales and marketing perspective
• Lead the development of the key client senior contact strategy
• Lead annual planning process across insight and marketing solutions to drive ways of working both at a tactical and strategic level
• Manage and support team in the delivery of all client marketing campaigns and be the key point person for all ecommerce bookings for the wider team
• Establish a regular communication platform with the Insights commercial team to understand and leverage insights opportunities
• Proactively provide senior team with detailed knowledge, performance updates, presentations and support as required
• Own the ecommerce budget for New Business and work with the wider team to achieve this target, whilst identifying stretch opportunities to secure incremental revenue
• Manage direct report/s against specific objectives, supporting through coaching, training and personal development
• Manage financial aspects from forecasting through to invoicing to ensure maximum profitability against annual targets
• Remain up to date on industry trends and competitive threats, seeking out and demonstrating creative thinking in leveraging new opportunities to drive growth/relationship

You’ll need:

• A university degree or equivalent business experience
• Extensive previous client services experience, ideally in retail or FMCG
• Experience in media sales working to revenue targets
• Experience in line management required
• Excellent project management, communication and presentation skills
• Self-motivated with an understanding of insights
• High energy, proactive and a team player with a ‘can do’ attitude
• Experience working with an online retailer and using online analytics is desirable
• A confident manager of complex stakeholder relationships, able to satisfy varying needs in the face of conflicting demands