Service Lead - (IT Service Delivery)
Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre and Home, London, EC1N 2HT
Contract type: Permanent
Business area: Sainsbury's Tech
Closing date: 26 September 2024
Requisition ID: 243976
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.
Sainsburys Tech - Service Lead
We are looking to hire this role with a start date of 30th September onwards. The role will be hybrid/remote from either our London or Coventry offices.
Why join us
Joining Sainsbury's Tech means being at the forefront of technology innovation in the UK's leading multi-channel, multi-brand retailer. As a Service Lead, you'll play a pivotal role in driving the transformation of our technology delivery, ensuring operational excellence for the services within your portfolio. Your contribution will be vital in running and maintaining seamless service provision, collaborating closely with Engineering Teams and stakeholders to meet customer requirements and deliver high-quality solutions. With opportunities to embrace agile methodologies, work with cutting-edge technologies, and navigate the evolving landscape of service management, joining us means being part of a dynamic team that embraces change, fosters collaboration, and offers continuous growth and development in the fast-paced world of technology delivery.
What you'll do
You will play a vital role in the transformation of technology delivery within the organisation. Reporting to an Engineering/Service Manager, you will be responsible for running the technology service provision for a specific area, with a focus on third-party delivery. Your key responsibilities include ensuring operational excellence in the day-to-day running of a narrow portfolio of products, managing incident and problem management, change management, and availability and capacity management. You will collaborate with engineering teams to provide high-quality service provision, contribute to service reviews, and help create service strategies. Additionally, you will support the transition of new solutions, work closely with product teams to meet customer requirements, and actively contribute to risk management activities. To succeed in this role, you must maintain effective relationships, adhere to principles and operating standards, embrace change, and make informed decisions in the absence of clear guidelines. Your understanding of service management, expertise in ITIL, and knowledge of agile, waterfall, and DevOps methodologies will be crucial in ensuring the successful management and maintenance of services.
Who you are
You are a highly skilled professional who plays a central role in the critical transformation of technology delivery for the organisation. You take pride in managing and ensuring operational excellence for a specific portfolio of products within your CTO domain, focusing on third-party delivery. With your deep understanding of service management frameworks and methodologies such as ITIL, Agile, Waterfall, and DevOps, you effectively collaborate with engineering teams to provide high-quality service provision that meets the requirements of both the business stakeholders and the product delivery teams. Your ability to navigate ambiguous situations, make informed decisions, and effectively manage risks contributes to the overall success of the business and its service offerings. With your passion for service and continuous improvement, you actively work towards embedding a service mindset within the organisation and drive the transition to full EZE Product Lifecycle Management.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).