Customer Service Advisor - Telephony
Salary: Competitive Plus Benefits
Location: Sainsburys Bank Rosyth and Home, Rosyth, KY11 2UU
Contract type: Fixed-Term Assignment
Business area: Sainsbury's Bank
Closing date: 24 September 2024
Requisition ID: 256268
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
Sainsburys Bank - Customer Service Advisor - Loans
Why join us
Joining our team as a Customer Service Advisor at Sainsbury's offers you an exciting opportunity to make a positive impact on people's lives in a financial services role. We aim to provide warm, friendly customer service to our callers, assisting them with their Credit Card, Loan, and Saving accounts queries. With comprehensive training and ongoing support, you will develop specialist knowledge in digital banking services, fraud awareness, and supporting vulnerable customers. Our rotational shift patterns ensure a better work/life balance, allowing flexibility within our opening hours. We offer excellent benefits, including competitive salary progression, discretionary bonus, colleague discounts, pension contributions, and a range of additional perks. By nurturing your ambitions and providing development opportunities from day one, we are committed to helping you achieve your full potential. Join us and embark on a rewarding career within a supportive and dynamic environment.
What you'll do
You will be the first point of contact for customers over the phone, providing clear and understandable information and assistance, with a focus on helping, supporting, and guiding them to make their financial lives easier. While this is a contact centre role, it is no ordinary contact centre, as our customers often reach out to discuss their Credit Card, Loan, and Saving accounts after purchasing groceries from Sainsbury's or products from Argos. Your role will involve engaging with customers in a warm and friendly manner, ensuring they receive the same exceptional customer service they experience in-store. You will receive comprehensive training to equip you with the knowledge and skills needed to answer customer inquiries and provide professional assistance. This opportunity not only allows you to enhance your customer service abilities but also opens the doors to a potential career in financial services. In this regulated environment, attention to detail is crucial, and through specialised training, you will become an expert in digital banking services, fraud awareness, and providing support to vulnerable customers. With rotational shifts that offer a balanced mix of early, mid, and later shifts, you will enjoy a better work-life balance than other customer service roles, and while flexibility is important, we will provide exceptional training, induction, and ongoing support to help you excel in the role.
Who you are
You are a personable and empathetic professional with previous experience in hospitality, travel, retail, or a customer-first environment. You understand the importance of engaging with customers, understanding their needs, and providing them with helpful solutions. While this may not seem like an ordinary contact centre job, you recognise the opportunity to make a positive impact on people's lives as our customers trust us with their financial services queries. With excellent communication skills and a dedication to delivering warm and friendly customer service, you thrive in supporting customers in a regulated environment, continuously developing your specialist knowledge in digital banking services, fraud awareness, and assisting vulnerable customers. Your flexibility and willingness to learn, combined with the ongoing training and support we provide, position you for growth and success in a fulfilling career in financial services.
Please note, if successful there will be multiple intakes starting on the 18th November 2024 and the 25th November 2024.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Please note, due to the volume of applications we receive, our roles may close early.
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).