OSSG Support Manager
Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre - Field Based and Home, London, EC1N 2HT
Contract type: Secondment
Business area: Logistics
Closing date: 28 February 2025
Requisition ID: 290547
We’d all like amazing work to do, and real work/life balance. That’s waiting for you right here. Supply Chain and Logistics are the engine room for getting thousands of products from farms and factories, through the business and to our millions of customers every day. We plan around events from barbecue weekends to Sunday roasts, and who wants oven-ready cauliflower cheese to those who prefer to make it from scratch. Insight and data are everything. But so is judgement — if there’s an issue or ambiguity anywhere, we’re the first to spot it. There’s a big transformation going on. That calls for people who champion change, bring others with them, collaborate and communicate. Because those people can go a very long way.
Why join us:
Joining Sainsbury's as an Operations Systems Support Group (OSSG) Manager means becoming an essential bridge between our technical teams and logistics operations, working collaboratively with key stakeholders to ensure the seamless functioning of our depots and systems.
As a pivotal member of our team, you will have the opportunity to make impactful decisions, drive operational efficiencies, and provide innovative solutions for our logistics network.
With a focus on problem-solving, coordination, and communication, you will play a crucial role in maintaining the performance and reliability of our systems, contributing to the overall success of our business while fostering a culture of excellence and teamwork.
What you'll do:
You will play a critical role in bridging the gap between technical teams and logistics operational teams, collaborating with 3rd party providers, facilities maintenance teams, and key stakeholders to ensure the seamless operation of our depots and delivery of exceptional service to our customers.
Your responsibilities will encompass providing functional and technical support for logistics operational systems, conducting data analytics to drive informed decision-making, coordinating system outages and maintenance activities, and contributing to the enhancement and development of existing and future systems.
You will need to demonstrate a deep technical understanding of logistics systems, problem-solving skills, effective communication, and the ability to prioritise and address system issues promptly to maintain operational efficiency and customer satisfaction.
Who you are:
A highly skilled professional with a deep technical understanding of logistics operational systems and applications, combined with the ability to apply this knowledge practically to support the seamless operation of depots and the delivery of exceptional service to customers.
Your expertise in data analytics, problem-solving, and communication enables you to effectively triage system issues, provide solutions, and collaborate with key stakeholders to drive operational excellence and continuous improvement.
With a focus on coordination, planning, and decision-making, you play a critical role in maintaining the performance and reliability of logistics systems, ensuring they operate within defined service levels and supporting the implementation of system upgrades and changes to enhance efficiency and effectiveness across the network.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).