Experience Designer - CMS
Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre, London, EC1N 2HT
Contract type: Fixed-Term Assignment
Business area: Sainsbury's Tech
Closing date: 05 March 2025
Requisition ID: 293216
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.
Experience Designer, CMS - 12 Month FTC
At Sainsbury’s we believe that the customer should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable experiences that better serve our customers’ ever-changing needs. We work across a range of services, products, touch points and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Nectar, Tu and Habitat).
We drive brilliant experiences across all our brands in-store and online, operating in agile teams and squads, working seamlessly with teams right across the business to make the most of the exceptional knowledge, insight and talent we have.
The role:
This is an exciting role, working on designs to improve the customer experience across Sainsbury’s groceries as well as Argos, Habitat and Tu. Our Sainsbury’s groceries website and apps have millions of users and help customers get food for every occasion delivered to their door or collected from their local store. It is not just the weekly shops; it’s planning food for special occasions, ordering urgent supplies and everything in between.
Our Argos website is the third most visited site in the UK and helps our customers get value and convenience when shopping everything from sofas to kettles. We also have an Argos app and Tu website, which are fundamental to our general merchandise experience.
As an Experience Designer working with our CMS (content management system), you will be responsible for understanding how the experience across these websites and apps can be improved using our multi-brand CMS components. You will work closely with the CMS product and engineering teams, as well as the design systems team, to design new components or feed in updates to existing components for our business teams to effectively merchandise and trade across our channels.
You will also work closely with our wider design community to understand how CMS components can feature part of their designs to bring the customer experience to life with content. Talking to the eCommerce teams who populate the components with content you’ll also ensure the customer experience is always consistent and inspiring.
It’s an exciting time as there are lots of things happening across the brands that touch the full spectrum of the customer journey so you’ll get to impact what millions of customers see. You’ll use research to talk to customers and get feedback and you’ll run workshops with colleagues to get their requirements too.
This role is the perfect blend of UX and UI and the opportunity for someone to really improve things for millions of customers!
You will have had lots of experience of user interface design and CMS component design and be able to use design thinking to plan out that work, getting feedback from stakeholders. With tight feedback loops and the ability to bring about huge changes to our customers, this position offers an extremely rewarding design role.
What you'll do:
- Work with the CMS product and engineering teams to understand which components exist and how they are being used by stakeholders.
- Work with stakeholders across commercial and design to understand requirements for new CMS components to feed into the backlog.
- Create guidelines for usage of CMS components and work with stakeholders to advise on how best to use them, keeping the customer experience consistent.
- Interact with stakeholders from across the group to share insights and ideas and to champion the correct use of CMS components.
- Work with the content strategists and accessibility specialist to make sure you design the best experience for all of our customers and colleagues.
- Design and test concepts and solutions.
- Work within agile teams across product, design and engineering to get your solutions in to the hands of our customers and colleagues.
- Be part of an exciting design community, pairing up with other designers and sharing ideas to constantly iterate the customer experience.
- Ensure your work uses our design system best practice principles including content design and accessibility standards
What we're looking for:
Industry experience as a UX / UI Designer is essential. As are the core technical skills outlined in the role details above. Alongside this, we're looking for certain behaviours and competency skills. These skills will help you thrive in a dynamic team like ours.
Skills we're looking for:
- CMS component design experience
- Strong visual, interface and interaction design skills
- Knowledge of how to design inclusively and an active interest in digital accessibility
- Expertise designing with tools such as Figma
- Knowledge of how to design inclusively
- Influence and negotiation skills
- Adaptable to changing priorities, complexity and unknowns
- Confidence challenging your peers and stakeholders
- Taking the initiative and driving change
- Experience of working with a design system
- Tailoring your approach for different audiences
Support we will provide:
- A thriving design culture, opportunity to discuss and share work with open, collaborative feedback
- A mature design system and set of standards to work with
- Research, accessibility and UX copywriting expertise
- Mentoring, support and plenty of opportunity to hone your skill and progress in your career.
What we offer:
- A mix of home and office working suitable to your own preferences
- Flexible hours
- Colleague discount at Sainsbury’s, Argos and Habitat
- Bonus scheme
- Holiday allowance
- Pension plan
- Special offers on gyms, restaurants, holidays, vouchers and more
- Exotic comestibles free to sample
Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
