End to End Content Designer
Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre - Field Based and Home, London, EC1N 2HT
Contract type: Permanent
Business area: Retail
Closing date: 21 March 2025
Requisition ID: 295624
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
Why join us
Joining the Customer Experience team at Sainsbury's means being part of a transformative journey where you will have the opportunity to shape end-to-end experiences and create innovative solutions that enhance how customers interact with our brands. As an End to End Content Designer, you will work collaboratively with cross-functional teams in a dynamic and inclusive environment to craft intuitive and accessible content that guides customers seamlessly through physical and digital touchpoints. With a focus on championing the customer, embedding best practises, and fostering a culture of continuous improvement, this role offers the chance to make a tangible impact on the overall customer experience while driving business growth and loyalty.
What you'll do
As an End to End Content Designer at Sainsbury's, you will play a crucial role in creating concepts and solutions for products, services, propositions, and experiences across various digital and physical touchpoints. Collaborating with cross-functional teams and stakeholders, you will champion the customer and CX principles throughout the design process. Your responsibilities will include crafting intuitive and accessible content that guides customers seamlessly through their interactions with Sainsbury's, ensuring alignment with brand standards, legal requirements, and overall business goals. Additionally, you will proactively iterate content design standards, share your expertise with the team, and contribute to scaling your impact by developing content guidelines and upskilling others.
Who you are
As an End to End Content Designer for Sainsbury's, you are a seasoned professional with a strong background in content design or UX writing for prominent brands. With a high level of creativity, problem-solving skills, and experience in collaborating with stakeholders using agile methods, you excel in creating intuitive, accessible experiences that guide customers seamlessly through physical and digital touchpoints. Your expertise in content design tools and techniques, inclusive design frameworks, and Figma, along with your ability to manage multiple priorities and work with diverse personalities, make you a valuable asset in shaping and delivering exceptional end-to-end customer experiences across various platforms and channels.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
