FM Operations Coordinator
Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre and Home, London, EC1N 2HT
Contract type: Permanent
Business area: Finance & Business Development
Closing date: 02 May 2025
Requisition ID: 295640
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. For a FTSE business, we move incredibly fast. When we’re not handling projects, we’re helping all corners of the wider group with what they’re trying to achieve. And around here, you can see the results of your work as soon as you walk into a store, which gives you a real sense of purpose and responsibility. Better still, the team around you will listen to your ideas and opinions, and you’ll have every chance to try something new. The sheer scale and complexity of our set-up means there’s always something else around the corner, and we’ll help and support you every step of the way. We’re trusted to get on with it. So get ready to make things happen here.
Why join us
Joining Sainsbury's as an FM Operations Coordinator means becoming part of a dynamic and forward-thinking team dedicated to delivering best-in-class FM support across the zone. With a focus on data-driven insights, continuous improvement, and stakeholder engagement, you will have the opportunity to influence and enhance FM service performance while contributing to strategic operational projects. In this role, you will work collaboratively with diverse teams, leverage your expertise in facilities management, and make a tangible impact by ensuring operational efficiency and customer satisfaction. Be a part of an inclusive and innovative environment where your contributions are valued, and professional growth opportunities abound.
What you'll do
As the FM Operations Coordinator at Sainsbury's, you will play a pivotal role in supporting a data and insight-led FM service across the zone, working closely with the Operations Project Manager to deliver a best-in-class FM support function. Your responsibilities will include tracking operational performance, identifying opportunities for continuous improvement, resolving performance and service issues, and providing operational insight to help highlight trends and anomalies. Additionally, you will be responsible for managing stakeholder feedback and listening programmes, creating communication packs for stakeholders at all levels, and ensuring alignment with operational requirements throughout the supplier relationship management and tender process. Your expertise in monitoring and managing KPIs, proficiency in Excel and PowerPoint, and strong background in facilities management or retail sector will be essential in driving operational success and delivering value-add improvement projects in alignment with Sainsbury's values and core FM metrics.
Who you are
As an FM Operations Coordinator, you are a seasoned professional with a wealth of experience in facilities management and ideally retail operations, possessing a deep understanding of FM operations and capital investment processes. Your expertise in monitoring and managing KPIs, coupled with advanced proficiency in Excel and PowerPoint, allows you to provide actionable insights and strategies to enhance FM service performance. With strong communication and stakeholder management skills, you excel in driving operational improvement projects, identifying root cause solutions, and prioritising tasks to deliver value-added outcomes. Your customer-focused approach and ability to work independently make you a valuable asset in ensuring best-in-class FM support functions and continuous operational excellence.
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We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
