Driver Trainer Lead
Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre - Field Based and Home, London, EC1N 2HT
Contract type: Permanent
Business area: Retail
Closing date: 16 May 2025
Requisition ID: 298437
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
*Please note this role is field based across regions covering Sevenoaks and Redhill, working 1 weekend in every 3.
Why join us
By joining Sainsbury's as a Driver Trainer Lead, you will have the opportunity to play a pivotal role in ensuring the safety and service excellence of our driver colleagues, ultimately delivering a brilliant experience to our customers. With a focus on coaching, championing customer experience, and driving operational excellence, you will have the chance to make a real impact on our delivery operations while continuously developing your skills and expertise in a supportive and collaborative environment. Join us to be part of a team that values innovation, learning, and delivering exceptional service to our customers and colleagues alike.
What you'll do
As the Driver Training Lead at Sainsbury's you will;
- Deliver technical and service-based training to our driver colleagues, ensuring safe and efficient deliveries to our customers while providing excellent service at their doorstep.
- Act as a key point of contact to welcome new driving colleagues, conduct risk assessments, and provide coaching to enhance their driving skills.
- Champion great customer experience by delivering service training, analysing driver performance post-collision, and ensuring overall operational excellence by completing store visits, reviewing telematics data, and delivering coaching to store / hub management and colleagues.
- Maintaining records for driver colleagues, analysing performance data, and developing action plans to improve service and safety within your cluster of stores, ultimately contributing to the success of our delivery operations.
Who you are
- Must hold an Approved Driving Instructor (ADI) qualification (this is essential).
- Have held a driving license for a minimum of three years with a maximum of 6 points worth of endorsements.
- Previous experience in Home Delivery operations is advantageous.
- Strong coaching skills and experience in meeting facilitation within a training environment.
- Excellent time management and organisational skills.
- Ability to manage and analyse data using internal digital systems.
- DBS cleared.
- Good Microsoft Office and power Bi knowledge would be desirable.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
