Response Specialist
Salary: Competitive Plus Benefits
Location: Manchester Store Support Centre and Home, Manchester, M4 3AL
Contract type: Permanent
Business area: Retail
Closing date: 04 June 2025
Requisition ID: 304370
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
This role requires regular travel. Currently we have 2 roles available covering zones across the following geography;
- North-West, Yorkshire and Humber; and East Midlands
- Durham, Middlesbrough, Cumbria, Northern Ireland and Scotland
Why join us
Joining Sainsbury's as a Response Specialist means becoming part of a dedicated team committed to ensuring the safety and well-being of colleagues and customers across our stores and locations. In this role, you will have the opportunity to make a real impact by managing incidents, identifying risks, and implementing solutions to enhance security and mitigate future occurrences. With a focus on continuous improvement, collaboration with various stakeholders, and utilising investigative skills, you will play a vital role in driving positive change and promoting a safe environment for all. Embrace this opportunity to contribute to a meaningful cause, work with a supportive team, and develop professionally within a leading multi-channel retail organisation.
What you'll do
As a Response Specialist at Sainsbury's, you will play a crucial role in managing incidents and risks to ensure the safety and welfare of colleagues and customers across geographic locations. Your responsibilities will include conducting end-to-end management of Response Sheet & Post Incident Risk Review, investigating root causes of incidents, collaborating with the crime and security team to implement long-term risk reduction strategies, and analysing data to identify opportunities for continuous improvement. You will need to effectively communicate with stakeholders at all levels, drive change initiatives, and lead efforts to enhance safety measures through robust process management and stakeholder engagement, ultimately reducing risks and ensuring a secure environment for all.
Who you are
As a Response Specialist at Sainsbury's Channel Operations, you are a dedicated professional with proven integrity and confidentiality, adept at applying policies and procedures to make sound decisions in managing incidents and risks to colleague and customer safety. Your collaborative approach enables you to work effectively across different business functions, utilising your comprehensive understanding of criminal investigations and law to address security challenges. With your strong analytical skills and ability to communicate across all levels of the organisation, you drive continuous improvement, mitigate risks, and ensure the safety of colleagues and customers through proactive and reactive support measures.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
