Lead Customer Experience Manager
Salary: £35,000
Location: Rhyl Store, Rhyl, LL18 2TP
Contract type: Permanent
Business area: Retail
Closing date: 24 July 2025
Requisition ID: 400006569
Leading in our stores:
Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
- Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
- Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
- Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services
- People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
What makes a great Lead Customer Experience manager:
- A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
- Experience of managing managers, in a fast-paced, customer-facing environment.
- An operator who is comfortable managing alone in the absence of more senior management.
- Driven to deliver high performance with a focus on efficiency and engagement.
- Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
- Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
- Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).
Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
