Deputy Store Manager
Salary: Competitive plus benefits
Location: Harringay Store, London, N4 1UJ
Contract type: Permanent
Business area: Retail
Requisition ID: 400007084
Leading in our stores:
Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
Our Deputy Store Managers are there to lead our large, complex shops alongside our Store Managers and to deputise in their absence. With the Store Manager they’re accountable for the success of a store and in their absence ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. They’re visible leaders who focus on the in-store operation, steering the leadership team to solve issues, drive performance and create exciting shopping experiences for our customers. Our operations are made up of hundreds of colleagues and a management team who our Deputies lead in their Store Managers absence to ensure we provide brilliant service standards and deliver on our commitments to our customers. It’s a job with a lot of responsibility but also one that can be highly rewarding.
What makes a brilliant Deputy Store Manager:
- Our best Deputy Store Managers are focussed on our customers and our operations. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey.
- Significant experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
- A leader who role models excellent service and business values through teams of managers and colleagues.
- Uses data and insight to inform longer term planning, improve performance or customer experience and/or KPI’s.
- Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies.
- Can lead change, delivering engagement on purpose whilst managing team wellbeing.
Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
