Central Digital Operations Lead
Salary: Competitive Plus Benefits
Location: Coventry Store Support Centre - Ansty Park and Home, Coventry, CV7 9RD
Contract type: Permanent
Business area: Retail
Closing date: 10 September 2025
Requisition ID: 400011409
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
Why join us
Joining Sainsbury's as the Central Digital Operations Lead offers a unique opportunity to play a pivotal role in coordinating and enhancing our Groceries Online propositions, ensuring operational excellence and a seamless customer experience. As a subject matter expert, you will have the chance to collaborate with various stakeholders, influence change, and drive continuous improvement within a dynamic retail environment. With the support of a dedicated team and access to resources, this role provides a platform for growth, innovation, and making a tangible impact on our operations while delivering exceptional service to our customers.
What you need to do
- Maintain procedural and labour documentation for work streams.
- Support the maintenance and updating of relevant systems (e.g., ILS, DOP, Our Sainsbury’s).
- Ensure timely updates of risk assessments due to process or procedural changes.
- Collaborate with teams to achieve targets and plan for growth and change.
- Support, coach, train, and advise retail operations to ensure a market-leading customer experience.
- Ensure propositions follow all safe and legal processes, creating a safe working environment.
- Manage key events and trading periods (e.g., Christmas, Easter, summer trading).
- Support new store openings and manage user acceptance testing for system changes.
What you need to know (essential skills)
- Subject matter expert on all aspects of Groceries Online operational process, policies, and standards,
- Familiarity and experience with Groceries store-facing systems
- Proficient with PowerPoint, Word, Excel, Outlook, Co-Pilot
- Has a thorough understanding of the business performance and ensures colleagues understand the business impact of their decisions.
What you need to show
- Clearly demonstrates a good eye for detail and can identify and realise opportunities to improve the service provided by the team
- Strong appreciation for the dynamic retail environment and an ability to work at pace
- Strong communication and stakeholder management skills across all levels of management
- Ability to achieve deadlines and targets to timescale
- Skill to adapt workload and timescales at short notice
- Capability to understand issues and proactively prioritise and manage multiple tasks
- Capacity to work as a self-directed individual, planning and prioritising workload with minimal supervision
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
