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Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Fixed-Term Assignment
Business area: Marketing
Closing date: 15 September 2025
Requisition ID: 400015567

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us. 

About the Team

This role forms a core part of the Business Partners team within the Customer Insight team, working to create, collate and compile complex and varied sources of data and research in order to inform key business decisions from a customer perspective. Our Business Partner roles are responsible for working with senior stakeholders, building close and collaborative relationships to act consultatively and ensure that the customer is at the heart of decision making.

More About the Role

In this role, you’ll build deep, strategic partnerships with senior stakeholders—taking the lead in understanding their goals and aligning insight resources where they’ll have the greatest impact. You’ll go beyond one-off projects, proactively anticipating needs and demonstrating how insight can unlock value across key business questions. As the champion of customer understanding in your area, you’ll bring rich perspectives on emotional needs, motivations and behaviours, drawing on the broader insight team to elevate thinking. You’ll lead best-in-class insight generation for long-term strategic initiatives, translating business questions into actionable programmes of work using a broad toolkit of methodologies. With a sharp external lens, you’ll bring competitive advantage through market, channel and consumer trends, and deliver expert reporting and measurement to support everyday decision-making. You’ll also empower stakeholder teams to self-serve through training and tool enablement, while acting as a role model across the function—raising the bar on quality, ROI, and future-proofing through innovation, strategic partnerships and capability building.

More About You

In this role, you’ll be the trusted single point of contact for senior stakeholders—delivering impactful business partnering and working in a truly embedded, collaborative way. You’ll proactively anticipate needs, offering insight and consultancy before it’s even requested. With a strategic mindset and a hypothesis-led approach, you’ll break down complex problems and translate them into clear, actionable outcomes. You’ll thrive in ambiguity, confidently navigating contradictions and incomplete data to bring clarity to decision-making. Drawing on a broad toolkit of data and research methodologies, you’ll integrate insights from varied sources—internal and external—to drive meaningful outcomes. Your passion for championing the customer will shine through in your storytelling and commercial acumen, ensuring insights are not only engaging but also practical and commercially relevant. You’ll empower teams through self-serve tools, foster a culture of continuous improvement, and act as a creative agent of change. Pragmatism is key—you’ll balance cost, speed, and quality to deliver what the business needs, when it needs it.

Essential Criteria
  • Proven ability to build deep stakeholder relationships and influence decisions
  • Strong consultancy skills with experience in translating business questions into insight programmes
  • Solid understanding of customer data, feedback programmes and research methodologies
  • Ability to synthesise varied data sources and deliver commercially relevant insights
  • Experience in enabling assisted self-serve and embedding insight tools across teams

#LI-DN1

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: 

  

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. 

  

Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. 

  

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. 

  

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply). 

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