Lead Nightshift Manager
Salary: 35000
Location: West Hove Store, Hove, BN3 7GD
Contract type: Permanent
Business area: Retail
Closing date: 10 September 2025
Requisition ID: 400015663
Leading in our stores:
Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing:
- Lead and manage a small team of managers overnight, and together with your colleagues, deliver all replenishment activities ready for our customers the following morning
- Planning for upcoming key trading activities and events by working closely with the rest of the store leadership team.
- People management, including pay and scheduling routines, training, communication and employee relation activities such as managing performance, absence, and completing disciplinaries.
- Regularly taking full accountability for the store overnight, role modelling and coaching for high standards and efficiency across the store.
- Take accountability for the health and safety of every one of the colleagues who works with you on a shift.
Our nightshift managers work full-time hours over 4 nights, as well as receiving a £4,500 premium on top of their base salary (Our nightshifts typically run from 22:00 – 08:00).
What makes a great lead nightshift manager:
- Someone who is comfortable with nightshift working and is adaptable to the physical and mental impact of these shift patterns, and understands the importance of providing a safe and healthy environment for their team
- A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
- Experience of managing managers, in a fast-paced, customer-facing environment.
- An operator who is comfortable managing alone in the absence of more senior management.
- Driven to deliver high performance with a focus on efficiency and engagement.
- Confident in the use of data, and understanding / interpreting KPI's or other performance indicators, and has experience of improving these.
- Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
- Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).
Essential Criteria:
- Experience leading large teams in a fast-paced, customer-focused environment — you’ve developed leaders, built high-performing teams, and created a culture of ownership and accountability.
- A track record of delivering exceptional customer experiences across complex operations, with evidence of delivering these through your team.
- Proven success in delivering and improving KPIs — from sales and stock availability to customer satisfaction and colleague engagement, you’ve driven results that matter.
- Experience managing sensitive and complex people matters, including performance, absence, and formal employee relations cases, with confidence, fairness, and sound judgement.
- Leadership experience in an operational environment — whether in retail, hospitality, or food service — where you’ve owned departmental performance and confidently led the store in the absence of senior leadership.
- Can evidence leading change — whether rolling out new ways of working, embedding new systems, or shifting team mindsets, you’ve brought people with you and made change stick.
- Desirable - Demonstrated experience working night shifts in a high-volume, operational environment — you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out-of-hours trading.
Working for us has great rewards Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including: An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
