<p><strong>Key areas of accountability and outcomes include:</strong></p> <ul> <li>Acting as the ultimate custodian on data delivery, market data integrity and expertise (Business Performance owned data sets) to create trust in our data and analysis and therefore better actionability and influence on decision making.</li> <li>Supporting in transformation /continuous improvement of our how our data and reporting is delivered, automated and socialised – unlocking efficiency for our team, agency partners and our stakeholders.</li> <li>Driving consistency and standardisation in our ways of working and best practice approaches - across data and research, ensuring we are leveraging industry trends to help us raise the bar in the quality of our work.&nbsp;</li> <li>Supporting our ambitions around socialisation and democratisation of data, reporting and insight - supporting our team aspiration to raise the bar on the impact and ROI of our work in the business. Driving adoption of assisted serve solutions, DIY research toolkits and knowledge management platforms to enable delivery and decision making at pace.&nbsp;</li> </ul> <p>Improving satisfaction of stakeholders internally and externally will be key – this role will work with a broad cross section of stakeholders and agency partners:</p> <ul> <li>Facing into the organisation - Working with our Insight team but also cross functionally with our internal commercial, finance and analytical teams. Acting as a contact and authoritative expert voice to complex data challenges.&nbsp; Supported by the Business Performance Operations Manager, creating vision and clear action plans to enable the broader business to effectively access our tools, platforms and capabilities</li> <li>Facing outside of the organisation – Comfortable with different agencies and operating models – you will foster strong partnerships with our strategic agencies, building on the foundations of how we operate today and striving to ensure our data feeds, methodological approaches and research is sound and credible. Effectively communicating and being the bridge back into our teams. Handling programme change and continuous improvement and taking the business with us where appropriate.&nbsp;</li> </ul> <p>This role will cut across all our sub insight teams which cover channels, categories and brands. The role will predominantly focus on our Food and GM data sets, but with some best practice and programme management on research.&nbsp;</p> <p><strong>Skills and experience</strong></p> <ul> <li>Proven background and experience in using retail and FMCG data sets (GM data sets also a bonus) – e.g. Kantar, Nielsen, Circana, IGD. May come from an agency background and worked in operational teams, but must have an understanding and <i>application</i> of the triangulation of data and creation of narratives, and not just knowledge of back end processes.&nbsp;</li> <li>Will have client services experience working with big multi-national or omni-channel clients/portfolio of clients or will have worked in client side insight or data analytics teams.</li> <li>Passionate about delivering excellence in operational services and proven track record in supporting teams to raise the bar, leverage best practice and embed standards.</li> <li>Excellent cross-functional collaboration skills, with the ability to work across diverse teams, streamline processes, and create synergies that enhance delivery performance.</li> <li>As a key point of contact, needs to have great communication skills and be able to speak with authority and credibility and be open to challenge and to challenge back to get to the right outcome.</li> <li>Enjoy working with and have experience of working with large data sets (at least 2 years).</li> <li>Experience of working with Kantar and Nielsen data (at least 1 year).</li> <li>Experience of working with Excel at an intermediate level.</li> </ul> <p>This role will be working with large data sets, agency partners and stakeholders to optimise and streamline processes within the Insights team.</p> <p><strong>Examples of projects (not limited to):</strong></p> <p><strong>Market query helpdesk&nbsp;</strong></p> <ul> <li>Own and manage all of the market queries that we receive from the business around our data and reporting, working with the C5 and agencies where necessary.&nbsp;</li> <li>Implement mechanisms and SLAs to enable this, prioritising where necessary and getting support from the C5.&nbsp;</li> <li>Bring expertise, understanding, and an eye for detail and problem solving to complex data challenges.</li> <li>Show commercial leadership through bringing a broader understanding of business context and other sources of measurement to enable this (eg financial, supply chain data, SIP, CSAT, Value index).</li> <li>Streamline validation processes over time to unlock efficiency.</li> <li>Take ownership and accountability for maintaining and refreshing documentation which helps to standardise the ways that we work and bring best practice to raise the bar.</li> <li>Foster a culture of continuous improvement and an inquisitive mindset to industry best practice and how this could add value or create competitive advantage in our business.</li> </ul> <p><strong>Data hierarchy refresh</strong></p> <ul> <li>Work with our agencies to align our internal hierarchy with theirs.</li> <li>Pull any data needed to support with this process.&nbsp;</li> <li>Support the C5 in weekly meetings, organising meetings/workshops with stakeholders.</li> <li>Answering stakeholder queries with the help and support of the C5 and agencies.</li> </ul> <p><strong>Report validation</strong></p> <ul> <li>Own the process to validate weekly/monthly reports from our agencies.</li> <li>Pull internal data to help support with this process.</li> <li>Show commercial leadership through bringing a broader understanding of business context and other sources of measurement to enable this through trend management.</li> <li>Act as the ultimate custodian on data quality delivery, ensuring that we have the right rigour and processes in place for QC and data accuracy - manage escalations and communication to take partners or the business with us to gain agreement on data protocols.</li> <li>Work with the C5 to bring vision and programme management skills to transforming our data and our ambition towards automation. This could cover data automation/AI and establishing new data feeds/approaches to data integration to unlock efficiency, building new dashboards/reporting suites, leading the adoption of new platforms and tools or finding new solutions to unlock pain points.</li> </ul> <p><strong>Role out of self serve tools to the business</strong></p> <ul> <li>Support the C5 and work with our agencies to roll out their self serve tools to the business to allow for optimising data usage and decision making.</li> </ul>