CRM Marketing Manager
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Fixed-Term Assignment
Business area: Marketing
Closing date: 12 December 2025
Requisition ID: 400041424
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us.
CRM Marketing Manager
Part time 33.3 hours per week
London location - hybrid
Why join us
Joining the CRM and Loyalty team at Sainsbury's offers a unique opportunity to drive value from customer relationships across our Argos & Habitat brands, shaping loyalty and CRM strategies to deliver business growth and long-term customer loyalty. As a CRM Marketing Manager, you will have the chance to lead strategic planning, execution, and reporting of loyalty programmes, working collaboratively with diverse teams to innovate and optimise customer engagement. With a focus on customer-centric campaigns, continuous improvement through testing, and a supportive work environment, this role provides a platform for professional growth and the satisfaction of delivering impactful results that shape the future of customer relationships in the retail sector.
What you'll do
As the CRM Marketing Manager for Argos and Habitat at Sainsbury's, you will be responsible for developing and executing the Loyalty & CRM strategy for the brand portfolio, focusing on driving customer and business benefits through loyalty and CRM activities. Your role will involve collaborating with internal teams and agencies to design and implement plans, ensuring all initiatives are delivered with strategic, creative, and operational excellence. You will work closely with the Analytics team to define data planning and targeting strategies, develop measurable KPIs, and continuously optimise campaigns through test and learning methodologies. Additionally, you will have the opportunity to lead and manage the Marketing Executive role, oversee the execution of campaigns, manage relationships with offshore colleagues, and contribute to the overall success of the Loyalty and CRM programmes with a customer-centric approach.
Who you are
As a CRM Marketing Manager for Sainsbury's Argos Habitat, you are a seasoned professional with a deep understanding of loyalty marketing principles and a track record of delivering successful CRM programmes within the retail sector. With strong commercial acumen and a customer-centric approach, you excel in developing and executing strategic CRM and loyalty strategies to drive incremental revenue growth, enhance customer engagement, and achieve business objectives. Your ability to influence stakeholders, prioritise effectively, and lead cross-functional teams demonstrates your capability to drive impactful campaigns and deliver measurable results.
Essential Criteria
- Demonstrated experience in loyalty marketing principles within the retail sector.
- Proven experience delivering CRM programmes that achieve measurable outcomes.
- Hands-on experience working across multiple channels and using campaign management tools.
- Experience managing an organic social team to build and deliver annual, seasonal, and product campaign plans.
- Experience managing organic social marketing budgets.
#LI-SM1
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
