Experience Designer - Nectar - 12m FTC
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Fixed-Term Assignment
Business area: Sainsbury's Tech
Closing date: 15 December 2025
Requisition ID: 400041717
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you’ll realise that ours is a modern software engineering environment because it has to be. We’ve made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech.
Experience Designer – Midweight – Working on Nectar - 12m FTC
At Sainsbury’s we believe that the customer should be at the heart of everything we do. Our vision is to create the easiest, most enjoyable experiences that better serve our customers’ ever-changing needs. We work across a range of services, products, touch points and tools to deliver distinctive, integrated, and consistent experiences for our customers and colleagues across Sainsbury’s Group (which includes Sainsbury’s Food, Argos, Nectar, Tu and Habitat).
We drive brilliant experiences across all our brands in-store and online, operating in agile teams and squads, working seamlessly with teams right across the business to make the most of the exceptional knowledge, insight, and talent we have.
The role:
This is an exciting role in the Customer Loyalty team, designing experiences for the Nectar App, website and wider Nectar experiences across our Ecosystem. With more than 18 million customers, Nectar is the UK's largest loyalty scheme, but there's more to it than points and Nectar Prices. We also work with hundreds of partners across retail, travel and more, that includes some of the UK's favourite brands, such as Avios and Esso to offer our customers real value.
As an Experience Designer, you will be responsible for understanding how our customers shop with us, what value and loyalty means to them, what their pain points are and what the moments of delight could be when interacting with the Nectar proposition. You will have access to research and insights and work closely with our loyalty product, engineering and marketing teams. You will take those customer pain points and the business needs and design solutions that make customers’ experiences using the Nectar App and website as easy, fun and joyful as possible.
We work agile so you will be in our Digital Experience Design Team, but you will be working very closely with product and engineering to make sure we are consistently putting the customer at the heart of what we do.
You will be regularly collaborating with teams and stakeholders from other parts of the business who will rely on your knowledge of user experience, accessibility, and service design. This role is highly collaborative and will look at customers experience end to end and across channels, from online to in store and from brand new customer and those who have used Nectar for years.
You will have had lots of experience of user experience design for digital products and be able to use design thinking to plan out that work, getting feedback from stakeholders. With tight feedback loops and the ability to bring about huge changes to our customers, this position offers an extremely rewarding design role.
https://www.nectar.com/
What you will do:
- Work with our insights teams and journey managers to understand the customer journeys and customer pain points.
- Perform your own desk and in-store research to explore and iterate design solutions.
- Organise design workshops with stakeholders to articulate customer and business problems and what the possible solutions might be.
- Interact with stakeholders from across the group to share insights and ideas.
- Work with the Design Systems team to understand which components exist and contribute back ideas to improve the customer experience.
- Work with the content strategists and accessibility specialist to make sure you are design the best experience for all our customers and colleagues.
- Design and test concepts and solutions.
- Work within agile teams across product, design, and engineering to get your solutions into the hands of our customers and colleagues.
- Be part of an exciting design community, pairing up with other designers and sharing ideas to constantly iterate the customer experience.
What we are looking for:
- Industry experience as a UX or Product Designer is essential. As are the core technical skills outlined in the role details above.
- Alongside this, we're looking for certain behaviours and competency skills. These skills will help you thrive in a dynamic team like ours.
- This is a midweight role so we’re looking for a minimum of 3 years of experience.
Skills we are looking for:
- Strong UX/ Product design skills
- Expertise designing and prototyping with tools such as Figma
- Capable of conducting research and interpreting results
- Knowledge of how to design inclusively
- Influence and negotiation skills
- Adaptable to changing priorities, complexity and unknowns
- Confidence challenging your peers and stakeholders
- Taking the initiative and driving change
- Tailoring your approach for different audiences
Essential Criteria:
- Industry experience as a UX or Product Designer
- Ability to collaborate with a broad range of stakeholders to ensure all business requirements are met
- Skilled in planning and conducting user research and distilling findings into actionable insights
- Proficient in applying UX fundamentals, including insight gathering, workshop facilitation, information architecture, Interface and interaction design and clearly documented design artifacts
Support we will provide:
- A thriving design culture, opportunity to discuss and share work with open, collaborative feedback
- A mature design system and set of standards to work with
- Research, accessibility and UX copywriting expertise
https://www.nectar.com/
Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2
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We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
