Loyalty Manager
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Marketing
Closing date: 30 January 2026
Requisition ID: 400046801
Why join us
Joining Sainsbury's Loyalty Marketing team means becoming part of a dynamic and innovative environment where you will play a pivotal role in shaping the future strategy and transformation of the Nectar loyalty programme. With a focus on data-driven insights and customer-centric approaches, you will have the opportunity to drive long-term loyalty and value for our customers while collaborating with diverse teams and stakeholders across the business. This role offers a platform for continuous growth and development, enabling you to lead impactful initiatives and shape the future of loyalty marketing in a supportive and collaborative setting.
What you'll do
As a Loyalty Manager at Sainsbury's, you will be responsible for developing and executing the long-term brand and propositional loyalty strategy for the Nectar loyalty programme. Your role will involve driving value back to Sainsbury's by focusing on data-led insights and collaborating with various teams across the business, such as analytics, data science, and finance, to ensure customer growth and engagement. You will oversee end-to-end delivery of loyalty initiatives, manage stakeholder relationships, and foster a culture of innovation and accountability within your team, all while ensuring flawless budget management and achieving commercial metrics. Success in this role will be measured by your ability to deliver incremental revenue growth, drive customer engagement, develop your direct reports, and effectively communicate the impact of your work to senior stakeholders.
Who you are
As a Loyalty Manager for Sainsbury's, you are a strategic and customer-centric professional with a deep understanding and passion for loyalty marketing principles, particularly within the retail sector. With a proven track record of delivering successful Loyalty and CRM programmes, you possess strong commercial acumen and analytical skills to drive revenue growth, customer engagement, and brand perceptions. Your ability to influence and engage stakeholders at all levels, coupled with your strategic thinking and innovative mindset, enables you to lead a high-performing team in delivering impactful loyalty strategies and campaigns that drive long-term customer value and business success.
Essential criteria
Experience of loyalty marketing principles within retail.
Proven experience delivering Loyalty and/or CRM programmes with measurable outcomes (revenue, profit, retention, relationship metrics).
Experience working across multiple channels to deliver customer “next best activity” and influence brand perceptions.
Experienced in long‑term loyalty value, including digital‑first programme transformation.
Line management experience, including coaching and developing capability in others.
