Dispute and Litigation Paralegal
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Corporate Services
Closing date: 10 February 2026
Requisition ID: 400047136
Hybrid - London Store Support Centre and Home
About the team
Our Corporate Services Division is home to our award‑winning in‑house Legal Services Department, supporting a FTSE 100 retail group across food and general merchandise. As part of the Dispute Resolution Team, you’ll join a collaborative function that plays a key role in protecting the business, its colleagues, and its reputation. The team provides expert guidance on dispute avoidance, consumer legislation and effective case management across the Sainsbury’s Group.
More about the role
As a Dispute & Litigation Paralegal, you will manage your own varied portfolio of contentious consumer matters, working across all group companies. You’ll investigate allegations, gather and analyse evidence, interview witnesses, draft pleadings, and manage correspondence with opponents. You will also conduct advocacy in the County Court and maintain accurate case management records to support reporting and governance processes.
Beyond day‑to‑day casework, you’ll play a proactive role in helping business units navigate consumer and regulatory requirements. You will advise on dispute avoidance, support our customer contact centres with on‑call guidance, and contribute to the development of strong cross‑functional relationships. You may also work with external bodies such as Citizens Advice, Which?, primary authorities, and external law firms where required.
More about you
You bring experience in civil litigation and have the confidence to manage your own caseload with sound judgement and minimal supervision. You can apply County Court procedural rules effectively and communicate clearly in writing, in person, and in advocacy settings. Your approach combines commercial awareness with a strong customer‑focused mindset, enabling you to deliver outcomes that protect the brand and manage costs responsibly.
You thrive in fast‑paced environments, work effectively under pressure, and make considered decisions based on evidence and business context. You build relationships easily, collaborate with colleagues at all levels, and demonstrate curiosity, adaptability, and a commitment to continuous improvement. You’re open to feedback, willing to try new approaches, and motivated by helping the team deliver industry‑leading standards in dispute resolution.
Essential Criteria
- Proven experience managing civil litigation matters, including handling a personal caseload and escalating issues appropriately.
- Demonstrable understanding and practical application of County Court procedural rules, including drafting pleadings and engaging in advocacy.
- Evidence of providing advice on consumer‑related legal issues within sectors such as retail, insurance, leisure, or entertainment.
- Demonstrable ability to communicate clearly and effectively, delivering high‑quality written communication and confident verbal advice to stakeholders.
- Proven ability to work under pressure, handling challenge with confidence, drive and enthusiasm.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
