Insight Manager - Business Performance
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Marketing
Closing date: 23 February 2026
Requisition ID: 400049257
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. We’re one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you’d think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us.
Join Sainsbury’s Retail & Digital Insights team, the home of customer and market understanding that powers decision‑making across our stores, digital channels and brands. We connect the dots between customer behaviour, market performance and commercial outcomes to shape best‑in‑class experiences across Food, General Merchandise and Clothing. Working closely with colleagues in Supply Chain, Commercial, Finance, Property Analytics, Channel Operations and eCommerce, we turn data into clear, actionable insight that helps leaders make faster, smarter choices for customers—today and for the future.
More about the roleAs Insight Manager – Business Performance, you’ll be the go‑to expert on continuous data sources (Panel and EPOS) and the custodian of a single, reconciled view of performance across channels, regions and clusters. You’ll lead the creation of regular insight packs and the periodic Business Performance packs for Retail leadership forums, triangulating customer, financial, operational and research data to explain the ‘why’ behind trends and highlight where to act. You’ll provide business context in forums such as RLT and pre‑pulse, supporting Directors of Stores and channel leaders with decision‑ready narratives and clear options.
You’ll partner across Retail & Digital to enhance our in‑store customer feedback programme (“iCare”), define and track KPIs for service initiatives, and surface emerging customer and market trends that shape our omni‑channel strategy. You’ll lead cross‑functional reviews (e.g., Christmas, price investment, loyalty and promotions), manage day‑to‑day priorities and agency resources, and champion adoption of self‑serve tools (e.g., SIP, Nielsen, Kantar) so teams can access and interpret insight with confidence. While your centre of gravity will be Food & GM in Retail channels, you’ll bring a holistic, omni‑channel perspective that spans Sainsbury’s and TU.
More about youYou’re comfortable being the single point of contact for senior stakeholders, translating complex data into concise stories that inform choices and drive action. You’re source‑agnostic, confident working across continuous panel, EPOS, CSAT, financial and operational datasets, and you know when to commission new work with analytics and agency partners. You plan ahead, balance day‑to‑day needs with forward‑looking exploration, and you’re pragmatic—testing, learning and scaling what works.
You enable others: encouraging self‑serve, raising data literacy, and embedding consistent standards for quality and timeliness. You collaborate in a true HIVE mentality—joining up insight across commercial, brand, digital and customer experience—to create a single, shared picture of performance and opportunity.
Essential criteria- Able to build and maintain weekly and period‑end performance views (by channel, region and cluster) using Panel and EPOS data, with documented QA checks and version control.
- Capable of integrating CSAT, financial, operational and research datasets into a reconciled, decision‑ready pack for Retail leadership forums within agreed deadlines.
- Proficient with SIP, Nielsen and Kantar; able to design reusable dashboards/templates and deliver training that achieves a pre‑agreed self‑serve adoption target in stakeholder teams.
- Can define KPI frameworks for service initiatives, implement ongoing tracking (including variance analysis and drivers) and produce clear action logs with owners, timelines and impact measures.
- Able to plan and run end‑to‑end reviews (e.g., Christmas, price, loyalty/promotions) and produce an agreed action plan with quantified opportunities/risks and follow‑up governance.
#LI-DN1
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
