FM Delivery Manager - Region 9 - South Wales & the Midlands
Salary: Competitive Plus Benefits
Location: Coventry Store Support Centre - Field Based and Home, Coventry, CV1 1FL
Contract type: Permanent
Business area: Finance & Business Development
Closing date: 23 February 2026
Requisition ID: 400049311
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. For a FTSE business, we move incredibly fast. When we’re not handling projects, we’re helping all corners of the wider group with what they’re trying to achieve. And around here, you can see the results of your work as soon as you walk into a store, which gives you a real sense of purpose and responsibility. Better still, the team around you will listen to your ideas and opinions, and you’ll have every chance to try something new. The sheer scale and complexity of our set-up means there’s always something else around the corner, and we’ll help and support you every step of the way. We’re trusted to get on with it. So get ready to make things happen here.
This role covers South Wales and the Midlands with travel required based on business need.
Why join us
As an FM Delivery Manager means being at the forefront of facilities management delivery across various sites, where you can make a tangible impact on ensuring quality FM services are provided to colleagues and customers. With a focus on continuous improvement, stakeholder management, and operational excellence, you will have the opportunity to drive positive change, forge strong relationships, and uphold the highest standards of health and safety while managing FM operations. As part of a collaborative and supportive environment, you will be empowered to take ownership, drive innovation, and deliver exceptional service, making a real difference within a dynamic and customer-focused team.
What you'll do
You’ll proactively manage data-led FM delivery across sites within your remit, providing direction and prioritisation to site-based technicians, and collaborating with the control centre to support in being the third level of escalation in the FM service model. You’ll manage suppliers and work orders, and represent the FM department by fostering strong relationships with stakeholders. You’ll oversee the smooth running of FM work orders, minimising aged WOs, and adhering to processes to ensure a quicker time to fix. Additionally, you will lead on key processes both remotely and on the ground, depending on need, focus on improving FM delivery, and drive continuous improvement in service and supply chain, to reduce asset downtime and minimising impact to colleagues and customers, all while maintaining knowledge of H & S and legislative requirements to ensure compliance.
Who you are
You have a strong background in managing FM service delivery and operations, ensuring quality and efficiency in facilities management. Your expertise in prioritising work orders, managing suppliers, and resolving complex issues within the FM sector showcases your ability to drive continuous improvement and enhance service levels. With strong stakeholder management and communication skills, you excel in representing the FM department, forging strong relationships with stakeholders, and delivering exceptional FM services while adhering to H & S requirements and legislative frameworks.
Essential criteria
- Strong stakeholder management experience, including up to RSD level.
- Proven relationship building skills.
- Knowledge of budget management.
- Strong written & verbal communication skills.
- Self-starter approach to risk-assessed prioritisation of tasks.
#LI-SS1
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
