Risk & Compliance Manager
Salary: Competitive Plus Benefits
Location: Argos - Widnes and Home, Widnes, WA8 8HS
Contract type: Permanent
Business area: Retail
Closing date: 02 March 2026
Requisition ID: 400049760
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
Why Join Us
Joining Sainsbury’s as a Risk & Compliance Manager within the Customer Contact team gives you a unique opportunity to influence how we deliver safe, compliant, and resilient customer service across our retail brands. You’ll play a key role in strengthening our risk and compliance framework, building strong stakeholder relationships, and ensuring our operational activity supports excellent customer experiences.
You’ll join a business that values innovation, accountability, and being human. With access to a wide range of personal development tools, learning resources, mentoring, and supportive colleagues across the wider Sainsbury’s Risk and Compliance network, you’ll have everything you need to grow and make a meaningful impact.
What you’ll do
In this role, you will:
- Create, maintain, and continually improve the Customer Contact risk register, ensuring risks across both onshore and offshore operations are fully assessed and clearly documented.
- Work closely with senior leaders to govern and review risks, ensuring mitigation plans are in place and escalating concerns to teams such as Data Governance, Infosec and the Emergency Control Room.
- Own the compliance framework, defining expectations, creating a compliance manual, and ensuring key processes (including ID&V and Subject Access Requests) are fully embedded across all sites, including offshore partners.
- Monitor and oversee compliance performance with Outsource partners — both onshore and offshore — ensuring standards are consistently met through structured audits and regular reviews.
- Maintain and update Business Continuity Plans and playbooks, leading scenario tests with both internal teams and offshore partners, and presenting findings and recommendations to senior leadership.
- Act as the central point of contact for internal audit activity, managing action logs and tracking progress through to completion.
- Lead Customer Contact’s PCI responsibilities, supporting QSA audits, assessing business changes for PCI impact, and representing the team in the PCI steering group.
- Provide governance, structure, and communication rhythms that ensure clear alignment, accountability, and adherence to Sainsbury’s valued behaviours across both onshore and offshore teams (occasional offshore travel required).
Who you are
You are someone who:
- Brings strong experience in developing and maintaining risk registers, with the ability to identify, assess and track risks effectively (essential)
- Has an excellent understanding of Contact Centre processes, systems, and operational controls (essential)
- Demonstrates a solid understanding and practical application of PCI DSS compliance requirements (essential)
- Has hands‑on experience managing Business Continuity Plans, including designing and delivering scenario tests (essential)
- Communicates confidently and clearly, able to influence and engage senior stakeholders up to Director level
- Is comfortable challenging constructively to ensure risks, mitigations and compliance expectations are fully understood
- Thrives in a fast‑paced environment, managing multiple priorities while maintaining structure, quality, and accuracy
- Brings strong problem‑solving skills, with the ability to investigate issues, interpret findings and propose effective solutions
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
