Head of Operations - GM and Clothing
Salary: Competitive Plus Benefits
Location: London Store Support Centre - Field Based and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Logistics
Closing date: 23 March 2026
Requisition ID: 400052245
Why join us
Joining the team at Sainsbury's as the Head of GM Operations means being at the forefront of shaping the future of Logistics & Fulfilment operations in a dynamic and fast-paced environment. With the opportunity to lead a team of dedicated professionals, drive strategic initiatives, and foster a culture of collaboration and excellence, you will play a key role in creating impactful solutions that enhance customer experience and operational efficiency. As a valued member of our organisation, you will have the chance to drive results, make a difference, and continuously grow and develop within a supportive and inclusive work environment.
What you'll do
As the Head of GM Operations at Sainsbury's, you will play a pivotal role in leading the Operations Support team within the Logistics & Fulfilment division, working closely with the GM / Argos Logistics leadership team to drive operational excellence and create an environment for success. Your responsibilities will include managing and inspiring a cross-functional team, ensuring compliance with operational standards, collaborating with partners to enhance service delivery, and overseeing strategic governance initiatives to drive continuous improvement and project coordination. Additionally, you will be accountable for fostering collaboration, building relationships, driving efficiency improvements, managing risks, and ultimately ensuring the success of the GM / Argos Logistics and Fulfilment team through strategic thinking, leadership, and operational expertise.
Who you are
As the Head of GM Operations for Sainsbury's Logistics & Fulfilment team, you are a dynamic and strategic leader with a deep understanding of logistics and fulfilment operations in a fast-paced environment. Your ability to inspire and engage cross-functional teams, drive performance, and deliver results while fostering collaboration and continuous improvement is essential to creating a successful and customer-focused environment. With strong analytical skills, exceptional communication, and a passion for developing high-performing teams, you play a pivotal role in shaping the success of the GM / Argos Logistics team and driving operational excellence across the organisation.
Essential
- Operational planning and management: Proven ability to plan and manage operational processes for maximum efficiency and productivity.
- Streamlining structures: The ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
- Negotiation skills: Superior negotiation skills for both internal and external purposes.
- Presentation skills: The ability to develop and deliver great presentations at all levels.
- Strategic thinking: Strategic thinker with a demonstrable ability to drive high performance standards.
- Fast-paced environment experience: Experience of working in a fast-paced environment with competing priorities and multiple handoffs.
- Inspirational leadership: Inspirational leadership, with the ability to engage and motivate colleagues at all levels.
- Analytical skills: Strong analytical skills and the ability to translate data into actionable insight.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares). Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role, then you'll be able to choose a car. And if you ever need it there is also an employee assistance programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
