<p>At Argos, we’re a digital-led UK retailer that keeps pushing boundaries to meet every generation with what they want, how and when they want it. As a market leader in general merchandise, serving millions of customers through our website, app, same-day delivery and Click & Collect services, we offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling inspiring choice across our owned brands, including Habitat, Chad Valley and Bush, alongside the world’s biggest brands like Apple, Lego, Xbox and Samsung, to making shopping effortlessly convenient, championing trusted value and accelerating our strategy - Argos is an exciting place to build your future.</p> <p>Please note that there may be a requirement to travel to Mumbai on a few occasions over the coming years.</p> <p><b>About the team</b></p> <p>We’re building a strengthened Operational Excellence capability within Argos Commercial & Digital, bringing together our retained teams and Accenture Managed Services as one integrated function. Sitting at the centre of Argos, the Commercial & Digital division combines deep retail, digital and operational expertise to deliver excellent experiences across all our brands. As part of our Process Owner community, you’ll work at the heart of this this by partnering closely with internal and offshore teams to simplify core processes, improve data quality, strengthen governance and drive continuous improvement so we can serve customers better and operate at pace.</p> <p><b>More about the role</b></p> <p>As a Process Owner, you will take ownership of specific steps within core Commercial & Digital processes such as product set‑up, pricing changes, merchandising inputs, or supplier‑facing tasks. You’ll run daily and weekly routines, maintain accurate documentation and controls, and act as a key contact for retained teams on process matters.</p> <p>You’ll work closely with Accenture Managed Services and category teams to identify issues, raise defects, coordinate fixes and support the landing of changes into BAU. You will also contribute to continuous improvement activity by tracking process adherence, analysing performance data and sharing insights with the wider Process Owner community.</p> <p>This role is central to creating a seamless “one‑team” approach between our Accenture Managed Services and retained teams, ensuring that end‑to‑end Commercial & Digital processes are delivered consistently and meet all requirements and SLAs. You’ll build strong relationships across UK and offshore teams, drive effective collaboration, and coordinate the smooth running of core process activity to maximise collective performance.</p> <p><b>More about you</b></p> <p>You bring strong process literacy and a solid understanding of how Commercial & Digital activity flows through systems and teams. You’re organised, proactive and comfortable working at pace, able to balance competing priorities while keeping documentation and controls accurate and up to date. You communicate clearly and collaborate confidently across UK and offshore teams, raising issues early and driving actions through to resolution.</p> <p>You take a data‑led, curious and solution‑focused approach, using insight to simplify processes and improve outcomes for colleagues and customers. Adaptable in changing environments, you’re comfortable facilitating workshops, building alignment, and influencing decisions. Retail experience particularly in Buying & Merchandising is advantageous, but what matters most is your ability to demonstrate practical process ownership, problem‑solving capability and a continuous improvement mindset.</p> <p><b>Essential criteria</b></p> <ul> <li>Strong process management capability, with the ability to streamline day‑to‑day working practices and identify opportunities to simplify and improve how we work.&nbsp;</li> <li>Good understanding of Commercial & Digital processes and systems, including how process changes impact performance and core commercial drivers.&nbsp;</li> <li>Excellent planning and organisational skills, able to work at pace, prioritise effectively and adapt to changing business needs.&nbsp;</li> <li>Clear and confident communicator, able to engage a wide range of cross‑functional stakeholders through strong written and verbal communication.&nbsp;</li> <li>Highly motivated, capable of working autonomously, and able to make sound decisions under pressure by combining analytical thinking with a pragmatic, curious approach.</li> </ul> <p><span>#LI-MB1 #ACDDigitalCommerce</span></p> <p>&nbsp;</p> <p><b>We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy up to an additional week's holiday, and we provide private healthcare. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply)."</b></p> <p>&nbsp;</p> <p style="margin-left:18pt">&nbsp;</p>