Experience Design Manager - Argos In-Store
Salary: Competitive Plus Benefits
Location: London Store Support Centre and Home, London, EC1M 6HA
Contract type: Permanent
Business area: Sainsbury's Tech
Closing date: 30 June 2026
Requisition ID: 400066373
Experience Design Manager - Argos In-Store
We can consider a London, Coventry or Manchester base location for this role.
At Argos, we’re on a mission to make shopping effortless, fast, and genuinely enjoyable whether customers are online, in-app, or standing in one of our stores.
We’re looking for an Experience Design Manager to lead our in-store & colleague experiences, shaping how millions of people browse, buy, and interact with Argos every day.
This is a role for someone who loves combining hands-on design, team leadership, and emerging technology to deliver measurable impact.
What you’ll be doing:
Lead and grow a brilliant design team
- Manage, coach and inspire a team of experience designers
- Create a culture of high standards, curiosity, and continuous improvement
- Support career growth while keeping momentum on delivery
- Reporting to the Head of Experience Design
Own the in-store experience
- Shape the future of in-store and assisted digital journeys from kiosks to collections, payments, and beyond
- Design experiences that connect seamlessly with our app, website, and operational systems
- Balance totally unique challenges with bold, innovative thinking
Stay hands-on
- Get stuck into design work when it matters
- Guide teams through complex problems, from idea to execution
- Move fluidly between big-picture strategy and detailed design decisions
- Use AI-powered design tools and workflows to accelerate insight, ideation, and delivery
- Lead by example in exploring smarter, efficient ways to design
Deliver real customer & business impact
You’ll be accountable for outcomes that matter, including:
- Improving customer & colleague satisfaction
- Increasing conversion and in-store purchase rates
- Reducing friction across key journeys
- Designing experiences that are simple, inclusive, and genuinely helpful
Collaborate across the business
- Work closely with Product, Engineering, Retail, and Commercial teams
- Bring stakeholders on the journey through clear thinking and compelling storytelling
- Turn insight into action at pace
Essential Criteria:
- At least 3 years experience managing a design team
- Strong hands-on UX / product / service design capability
- A experience and or passion for omni-channel E2E experiences
- Confidence working with data, research, and experimentation
- Experience in using AI in design workflows
- Someone who thrives in fast-moving, ambitious environments
Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2
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We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave. Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
