Job Description
What you need to do
- Demonstrate confidentiality and initiative, whilst taking ownership of leading the organisation and facilitation of the area administration
- Provide an exemplary level of service to customers, colleagues and the Area Managers, adjusting personal behaviours to meet their different needs
- Administer customer and colleague queries to the Area Manager/s through to resolution, escalating important details or issues in a timely manner
- Manage the Area Manager/s diary and correspondence. Drafting communication responses to emails with a timely, accurate and professional approach, responding directly where appropriate within agreed parameters
- Understand the business objectives and goals of the Area/s you work on, and work flexibly to accommodate for the change in working environment and workload, prioritising your time appropriately
- Events management; organising and coordinating conference calls, meetings and area functions, to ensure consistent and maximum attendance. Capturing key actions or minute taking when in attendance
- Proactively analyse and prepare reports in a timely manner, following up queries on behalf of the AM. Share findings with the AM.
- Collate, prioritise and edit information required for meetings, summarising where appropriate
- Prepare presentations and co-ordinate projects for the AM working under the general guidance of templates and content where available
- Engage with the great place to work agenda and local community by living the colleague and company values
What you need to know and show
- Knowledge of Retail Operations and all processes
- Be able to use digital technically to a confident level
- Show a willingness/eagerness to develop and learn about the wider group and external environment relevant to the role
- Have experience with and be able to demonstrate strong skills of managing administrative processes
- The ability to demonstrate engagement and confidently communicate to different levels across the business
- Ability to work independently and pro-actively, to support the delivery of operational excellence within your area/s
- High level of confidentiality and integrity at all times
- Self-motivated and able to learn new skills at pace
- Demonstrate sound judgement and decision making