Job Description
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Our digital team is a big team that reaches millions of customers each week — with tangible results. It’s also a place where you could get to discover different parts of the business, as you’ll have every chance to experience more than one. The culture in Digital is one of failing fast and experimenting, so from trading through to merchandising and forecasting, you’ll be part of a truly agile environment.
In a nutshell
At Sainsbury’s we believe that the customer should be at the heart of everything we do which is why we have put digital at the centre of our vision of being there for their customers whenever, wherever and however they want and of serving more of our customers more of the time. Within Digital we are one organisation, driving brilliant experiences across all our brands operating in agile teams and working seamlessly together to make the most of the exceptional knowledge, insight and talent that we have across the Division.
As the Implementation Lead you will help to deliver fully optimised digital merchandising across all of our Food Digital touchpoints on time, with 100% accuracy working closely with our off-shore team.
You will help to identify efficiencies and improve customer experience, working closely with stakeholders to develop improved executions in an efficient way. You develop robust ways of working with relevant stakeholders across the business.
What you need to do
- You will collaborate with our off-shore Implementation team to ensure digital executions across all digital channels are delivered on-time and to the highest standard.
- You will help to develop best practice and deliver efficiencies in how we Implement and for our stakeholders and how they work with us e.g. briefing processes.
- You work closely with the Design team to bring to life enhanced customer journeys which are carefully balanced against efficiency of execution.
- Improve ways of working and execution of messaging with stakeholders outside of Digital e.g Nectar360.
What you need to know and show
- You establish strong ways of working and processes that deliver on-site merchandising on time, to standard and against agreed productivity targets.
- You track and utilise engagement metrics to ensure enhancements to execution.
- You have deep experience of and knowledge of working with a CMS e.g. Magnolia
- You derive insight from data analytics tools (both customer metrics and workflow data) and utilise this data to make recommendations with briefing teams.
- You are a clear communicator.
- You experiment with new executions and new ways of working, learning from failures as well as success.
- Where relevant, you participate in technical discussions around website implementation tools and solutions.
What decisions I can make including budget
- You are responsible for the fast and effective implementation of changes and updates to our digital channels will deliver incremental sales benefits.
Directly or indirectly manages
You will display strong stakeholder management across wider digital/business functions particularly Digital Trading, Content & Optimisation and Product.
Support we will provide
- Available support from analytics and usability lab teams.
- Available support from Group UX/UI teams
- A wide range of Ecommerce and management tools eg Magnolia, Synops, Jira, Adobe Analytics, Sainsbury’s intranet (OurSainsburys)
- Generic Sainsbury’s L&D, line management support
Please note: This role profile is aimed at describing the core output that should be achieved in this role. It is not intended to include specific tasks, temporary activities or projects to recognise flexibility in a changing context.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply)