Job Description
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
Please note this role is based primarily out of our Manchester office, but can be flexible for additional locations in Coventry and London.
Why join us
By joining Sainsbury's as a Digital Investigations Manager, you will have the opportunity to make a significant impact on the company's fraud prevention and risk management strategies. With our multi-channel operations and focus on customer experience, you will be at the forefront of protecting our business from financial loss and safeguarding our brand reputation. You will work in a collaborative and supportive environment, surrounded by knowledgeable colleagues and access to comprehensive training and development opportunities. Join us to be part of a dynamic team that values integrity, innovation, and continuous improvement, where your expertise in criminal investigations and data analysis will be utilised to ensure the success of our fraud prevention efforts.
What you'll do
In the role of Digital Investigations Manager at Sainsbury's, you will be responsible for conducting thorough analysis of internal and external data and intelligence related to fraud and crime. This includes managing and leading a team of Investigation Specialists, as well as collaborating with the Fraud Investigation team and wider Crime & Security function to provide focused and intelligence-led information to prioritise resource allocation and maximise financial payback.
You will contribute to the timely delivery of the Fraud strategic objectives and drive an intelligence-led approach to risk, ensuring the identification and reporting of fraud risks in a timely manner. Additionally, you will develop data mining and intelligence systems, analyse effectiveness, and make recommendations to manage fraud prevention.
Your role will also involve establishing and maintaining relationships with internal and external stakeholders, including law enforcement agencies, to promote intelligence gathering while ensuring compliance with the Data Protection Act. Overall, you will be instrumental in reducing levels of fraud impacting the business and customers, managing budgets, and supporting the professional development of your team.
Who you are
- You can identify risks and manipulation within an eCommerce or digital environment.
- You have previous experience of using Accertify Interceptas fraud prevention software or similar platforms.
- You are a highly knowledgeable professional with a strong background in criminal law and investigations within a commercial retail environment.
- You possess a deep understanding of business principles and processes related to multi-channel operations and HR legislation, enabling you to effectively analyse internal and external data and intelligence to identify fraud and crime trends.
- Your expertise in utilising fraud prevention software and data-mining tools, coupled with your excellent analytical and problem-solving skills, allows you to provide clear and concise information to drive an intelligence-led approach to risk management.
- As a strategic leader, you establish a performance culture within your team of Investigation Specialists, driving their development and ensuring effective fraud detection and risk management.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibiity criteria may apply).