Job Description
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. As the link between sellers and buyers, retail and head office, our retail operations team is the cog that keeps things running. With teams focused on store facing, labour, transformation, online, delivery and contact centre work, we touch almost every part of the business. It’s an incredibly fast-paced environment where you need to pivot not just daily, but often hourly. So while we plan all we can, it’s vital that we all think outside our job descriptions and look to optimise and improve how we do everything. There’s also a real team ethos. After all, it’s people like you who are going to truly transform this part of the business.
In a nutshell
As an analyst for the Retail Labour and Operating Model Team, you will play a crucial role in the delivery of our labour and workforce management strategies. Your responsibilities will include data analysis, defining requirements for our labour & workforce systems, coordination of relevant governance processes and involvement in business projects. We help all corners of the wider business with what they’re trying to achieve and, in this team you can see the results of your work across the whole business, which gives you a real sense of purpose and responsibility, the sheer scale and complexity of our set-up means there’s always something impactful to work on.
You’ll work cross functionally with multiple stakeholders, building effective relationships to understand our business outcomes and the part you play in delivering them. Additionally, you will monitor industry best practice, identify market trends and consider ways we can most effectively enhance colleague and customer experiences. We’ve made serious investment in our labour systems, and you’ll need to draw on your previous retail or analytical experience, strong communication and networking skills to enable you to play a pivotal role in implementing our strategic plans, driving successful outcomes, and contributing to the ongoing development of our ways of working.
What outcomes I need to deliver
- Facilitate sustainable change, working cross functionally to create value driven outcomes for stores, colleagues and central teams
- Co-ordinate stakeholder engagement, developing clear communication strategies and ensuring corporate governance routines are managed successfully
- Maintain existing processes and data provision, ensuring integrity and accuracy in everything we do
- Identify new requirements for systems, data or changes to ways of working which will ensure maximum return on investment and colleague/customer experience
- Manage routines and tasks in the labour and workforce systems as appropriate to your role, responding to queries within agreed timescales
- Implement educational activities on key activities and data, providing actionable insight to end user customers
- Develop standardisation and best practice for all labour processes and data usage, validating key information and business benefits as appropriate to your role
- Operate in a value driven manner, ensuring support for those around you and participation in the team and business culture
What I need to know and show
- Robust understanding of store operations and previous experience working in a retail environment - essential
- Knowledge of workforce management and labour systems, tools and processes is desirable (we use UKG Pro and Adapt)
- Understanding of operating and labour models, including but not limited to process mapping, labour measurement methodologies and productivity studies is desirable
- Proficient with Microsoft Office, Power BI and exceptional Excel skills, experience of Micro Strategy & SQL is desirable, as is previous analyst experience
- Understanding of governance methods to enable efficient workload delivery and change management
- Experience of working cross functionally, building great working relationships at all levels with a willingness to challenge the status quo, looking to make continuous improvements
- Excellent communication skills, with the ability to create simple to understand messages suitable for wide ranging audiences
- Ability to articulate and present complex work in a clear and succinct manner
- Taking ownership to create and analyse accurate data, presenting findings to highlight where improvements may be required to drive improved performance
- A passion for delivering innovation and automation through technology, always doing the right things for our colleagues, customers and business
- Collaboration with external third parties to deliver projects including and not limited to labour model work measurements, defining new system requirements and understanding industry best practices
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibiity criteria may apply).