Talent & Performance Manager

Job Description

Our people are at the heart of our business, and we are looking for those that are just as passionate about that as we are. Join our People team, and come with us on a journey as we transform the way we do HR. Our team is made up of business partners working with leaders to get the most out of their teams, specialist knowledge in our centres of expertise, and colleague-centric, efficient people services. Our work ranges from making sure that our 150,000+ colleagues are paid on time to attracting brilliant talent to drive our strategy, to unlocking the skills and capability of our colleagues. This is a fast-moving business, and we make sure our policies and rewards keep up with that too. We know flexibility is important and helps you be more productive so there's more choice than ever about where and when you work. When it comes to your development, we'll support your growth in your own unique way. When you join us, you’ll be joining a team that knows just what it means to be happy and engaged, and who makes a real impact across our business.

Why join us

As our Talent and Performance Manager, you will be a key contributor to our talent and performance strategy. You will input into and implement our corporate talent and performance strategy through research and adoption of best practice talent management approaches, ensuring we are equipped to identify, retain, mobilise, and develop diverse talent profiles that meet the needs of the business now and in the future. You will be part of a team that views talent and performance as fundamental pillars of our growth.

What you'll do

You will develop and manage talent and performance strategies to drive organisational success. Supporting the design and delivery of the annual talent review, you will propose interventions, and develop action plans, whilst working closely with the Director of Talent and Performance and HR Directors to identify internal talent challenges and provide solutions that drive business performance. With an analytical mindset, you will leverage data and insights to identify key opportunities and support the building of business cases for change to deliver the business strategy. As a natural communicator, you will build close relationships with teams across the People function to ensure key talent and performance initiatives are adopted, embedded and continuously improved. You will lead or support cross divisional projects to design key talent products and processes, such as performance management, talent mobility and reskilling, through internal and external research. Always looking at continuous improvement, you are searching for opportunities to embed and improve our performance management approach through internal research and review of external trends and approaches.

Who you are

You are a highly skilled and strategic professional with extensive experience in delivering talent management strategies and tools that drive positive business impact. With your strong analytical skills, you can convert complex data into meaningful insights and hypotheses, supporting evidence-based decision-making. Your exceptional written and verbal communication skills allow you to effectively communicate complex processes and strategies to stakeholders at all levels. Moreover, you showcase strong business acumen and commercial awareness, enabling you to think strategically and contribute to the development of strategies across multiple business areas. Your ability to engage and influence others, coupled with your forward-thinking mindset, enables you to drive the long-term view of talent development.

What you need to know and show

Essential

• Previous experience in talent management with an understanding of various models.
• Commercially aware with sound business and wider industry knowledge, bringing external insight on best practice and latest thinking in talent and performance management.
• Takes ownership of talent projects and follows through tenaciously to resolve issues.
• Ability to think strategically allied with a practical approach to execution and creative flair.
• Strong data skills – able to identify/analyse and draw insight from data to inform decision making. 
• Strong influencing and relationship building skills - is able to engage others, of all levels, in initiatives by being credible and persuasive to stakeholders.
• Skilled in both written and verbal communication with the ability to tailor content to a broad, diverse audience.
• Strong attention to detail.
• Strong organisational skills and able to balance priorities in complex projects.

Desirable

• Qualifications in Occupational Psychology or HR.
• Understanding of the D&I agenda.