Job Description
We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank. “Bank by name, Sainsbury’s by nature” is the promise line we stand firmly behind, making sure we follow through on this by always offering value, making it easy and being an ally for our customers. We’re proud to be an equal opportunities employer that champions a diverse and inclusive culture that reflects the diversity of the communities we serve. Because we know it’s by working together, and by bringing new, diverse ideas that creates the best experience for our customers and colleagues. As part of the wider Sainsbury’s Group, being one of the UK’s most trusted brands, it brings our colleagues a wealth of opportunities to fulfil their potential. Here, you can be part of something bigger and help to create a new approach that puts the customer at the heart of everything we do.
Sainsburys Bank - Travel Money Manager
Why join us
Joining Sainsbury's Travel Money team as a Travel Money Manager offers an exciting opportunity to lead and inspire a team across multiple locations and deliver exceptional customer service. With a focus on providing expert advice on travel money to customers and driving business performance, you will have the chance to bring out the best in your team and contribute to their personal and professional development. As part of a well-established and trusted brand, you will benefit from an organised and supportive work environment, while also having the autonomy to make independent decisions and handle challenging situations. If you are a proactive and resilient leader with a passion for delivering excellent customer service and have previous managerial experience, this role will enable you to thrive and contribute to the growth of the business.
What you'll be doing
As the Travel Money Manager for Sainsbury's, you will be responsible for the performance of 5 to 8 Travel Money shops within your designated area. This role requires you to lead by example, engaging with customers, providing expert advice on travel money, and promoting our travel money products to enhance their holiday experience. You will set targets for your team, monitor their performance through observations and regular reviews, and provide constructive feedback and coaching to help them develop their potential. Operationally, you will follow procedures to minimise risk, protect assets, and ensure compliance with relevant policies and legislation. Additionally, you will build professional relationships with Sainsbury's colleagues, develop marketing ideas, and provide regular performance updates to the Area Manager. Your strong leadership skills, positive outlook, and passion for delivering excellent customer service will enable you to bring out the best in your team and drive the business forward. You will demonstrate effective communication, organisational efficiency, and attention to detail gained from previous managerial or team-leading roles, preferably within a foreign exchange, travel agency, or banking environment.
Who you are
As a Travel Money Manager for Sainsbury's, you are a proactive and resilient leader with a strong passion for delivering excellent customer service. With your experience in foreign exchange, travel agency, or banking environments, you possess the knowledge and skills necessary to effectively manage the performance of multiple Travel Money shops within a designated area. Your ability to lead by example, set targets, and monitor team performance allows you to drive the business forward while providing constructive feedback and coaching to develop your team members. Organised and efficient, you excel in prioritising a busy workload, ensuring compliance with policies and legislation, and managing costs within the bureau. With your strong analytical and problem-solving skills, attention to detail, and excellent communication abilities, you consistently deliver exceptional results and maintain professional relationships with colleagues.
We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).
Please note, due to the volume of applications we receive, our roles may close early.