Smarter Working

A work-life balance isn’t just a wellbeing tick box. It’s about fostering good mental and physical health. It’s about happy colleagues being the best they can be.

We want to empower our colleagues to work differently. To decide what they can stop, what they can streamline and how they can be more effective, to enable better balance in their lives and those they work with. It’s about an innovative, flexible way of working that can meet the needs of a 7 day-a-week business, whilst working better for our colleagues.

Unlocking Smarter Working requires all of our colleagues to embrace the concepts and continue resetting our learned norms. We all need to feel empowered to make the right decisions for ourselves, our teams and the business, fostering greater flexibility. We want to be a place where people can do their best work and enjoy trust, empowerment and flexibility to enable better balance in their lives, all while meeting the needs of our customers.

Three Core Meeting Days

Monday, Tuesday and Thursday are our core meeting days when all planned meetings, workshops and team events should happen. If we’re more focused on why we meet and how we use our time, we’ll reduce time spent in meetings and create space for thinking and innovating.

Meaningful Meetings

We’re resetting our meeting discipline to speed up decision-making and empower decisions to be made at the right level. 

Smart Weeks

Smart Weeks are all about greater choice to work flexibly whilst meeting the needs of a 7-day-a-week business. We recognise that not every week is the same and Smart Weeks allows our colleagues flexibility in when they work by flexing the length of their days to accommodate workload peaks or personal commitments.