Important Info & FAQs

Some things, you just need to know. Like how to find local vacancies, or how long it takes to apply. Here, you’ll find your answers.

 

Applicants under 18

You must be of compulsory school leaving age to be considered for a role with us. (Leaving age does vary in different parts of the UK. Visit www.gov.uk/know-when-you-can-leave-school to find out more.)

And to work in certain departments, you must be aged 18 or over. You’ll see the requirement highlighted for our online delivery driver and convenience store roles, or for positions handling certain products. You also need to be at least 18 to do shift work that covers hours earlier than 6am, or later than 11pm.

Right to work in the UK

It’s our responsibility to ensure anyone we employ is legally entitled to work in the UK. And that’s before your employment commences. So don’t be surprised when we ask you to provide evidence, at either your assessment or your interview.

Visit www.gov.uk/legal-right-work-uk to find out which documents you need to show us.

Criminal Convictions

Rest assured that we’re an inclusive employer. So what we’re looking for is potential. We don’t believe a criminal record is necessarily a reason to reject your application, but there are certain convictions which may prevent us from taking your application further.

Why can't I see any vacancies for my local store on the recruitment website?

If we don’t have any vacancies, they won’t appear on our website. But it’s worth checking back regularly. Even if we’re not looking for someone today, we might be tomorrow.

How will I know if my application has been successful?

If your application has been successful, we’ll either send you an email or give you a call to let you know.

Will I need to show any documentation during the recruitment process?

We need to see proof of your age and your right to work in the UK (that’s your passport or visa if you’re a non UK/EU citizen). Applying for a job as an online driver? Show us you have at least one year’s driving experience, and no more than 6 points on your licence.

For a store role, can I work different hours to the ones advertised?

We advertise the hours we need you to work. Whilst we will try and make reasonable adjustments, only apply for a role if you can work the majority of the hours advertised.

What is the application process like and how long will it take?

It varies, depending on the role you’re applying for. We might ask you to upload your CV or take an online test. (Allow plenty of time for this, somewhere you’re not going to be disturbed.) Then, we might invite you to book your interview within 7 days.

Can I choose the time and date for my interview?

We’ll do our best to fit around you. In some cases, we only have limited dates for interviews available – so please be flexible.

How do I change my interview slot?

For store roles, as long as it’s not the same day as your interview, you can log into the link you used to book your slot. If you can’t attend any of the alternative times, contact the store directly. (Cancel and you won’t be able to rebook.) For store support centre roles, get in touch with your recruitment consultant.

Can I apply for more than one job at a time?

There’s nothing to stop you. But we advise if you’re applying for a store role, that you only apply for the shifts you can commit to.