Service Operations

In Service Operations, we pull together every single strand of our expansive IT services, across all of our multi-brands. It’s a truly fascinating place to be.

The licensing, the lifecycles, and the day-to-day support – here’s where it all adds up to the bigger picture. Seamless, superb IT services delivered by people who understand the importance of keeping the lights on for a multi-channel and multi-brand retailer.

Take our Infrastructure Services teams. From networks to servers, desktops to laptops, mobile devices to cloud platforms, they take care of the ‘roads and rails’ that keep us running.

When it comes to planning, purchasing, deploying, building/staging and installing systems for our store estate, that’s the job of our Installation Services colleagues.

Meanwhile, Service Management takes care of the day-to-day delivery of our outsourced service providers. Whilst working with our Delivery teams and internal stakeholders, they ensure new products and technologies are fit-for-purpose and transition as seamlessly as possible into our everyday work. In short, this team goes a long way to ensure we have a stable IT service.

Systems Support provides 2nd line application support, as well as database support and development capability.

And, consisting of everything from our Service Desk to Major Incident Management, Change and Risk to Capacity Management, Service Support covers a number of the ITIL lifecycle functionalities.

To keep our IT capability right up there, we’re constantly innovating and collaborating. So, if you embrace change at speed, and love nothing more than immersing yourself in technology, you’ll thrive here.